Manager, Sales

The Manager, Sales will report to the Senior Director of Ticket Sales & Service and plays a key leadership role in driving Inter Miami CF's Membership Sales efforts. This position will be responsible for leading, coaching, and developing a team of Membership Sales Executives while maintaining a strong focus on revenue generation, new business development, sales performance, and achieving both individual and departmental goals.

The ideal candidate is an experienced sports sales leader with a proven track record of consistently achieving and exceeding revenue targets. This individual should possess a strong understanding of the professional sports ticketing industry, demonstrate exceptional leadership and coaching abilities, and thrive in a competitive, fast-paced, goal-oriented environment.

The Manager will be highly involved in the day-to-day sales operation, including pipeline management, KPI tracking, sales strategy, prospecting initiatives, account development, training, and performance management. Success in this role will be measured by the ability to develop a high-performing sales culture, maximize revenue opportunities, and consistently deliver against aggressive membership sales goals.

Essential Duties and Responsibilities

• Lead, coach, motivate, and develop Membership Sales Executives to achieve and exceed individual and team revenue goals.
• Establish clear expectations around daily, weekly, monthly, and annual sales activity and performance.
• Partner with the Director of Membership Sales to develop and execute strategies designed to maximize new Membership revenue.
• Monitor and manage individual and team KPIs, including calls, appointments, presentations, proposals, deposits, closes, revenue, and other key sales metrics.
• Conduct regular one-on-one meetings, pipeline reviews, coaching sessions, and team sales meetings.
• Provide ongoing sales training focused on prospecting, discovery, presentation skills, objection handling, closing techniques, and account management.
• Hold sales representatives accountable to established activity and revenue goals while identifying opportunities for improvement.
• Actively participate in the sales process by prospecting, making outbound calls, conducting appointments, presenting Membership opportunities, and closing business.
• Manage and optimize the team's sales pipeline to ensure a consistent flow of qualified prospects and opportunities.
• Identify new revenue opportunities through outbound prospecting, referrals, networking, events, partnerships, group opportunities, and other business development initiatives.
• Assist in developing and executing sales campaigns, promotions, incentives, and strategic initiatives designed to drive Membership sales.
• Utilize CRM and ticketing systems to ensure accurate account information, consistent sales activity, pipeline management, and reporting.
• Analyze sales performance and provide regular reporting and recommendations to the Director of Membership Sales and senior leadership.
• Help establish and maintain sales processes, standards, and best practices that can be replicated across the Membership Sales team.
• Recruit, onboard, train, and develop new Membership Sales Executives as needed.
• Assist with interviewing and evaluating prospective sales team members.
• Represent Inter Miami CF at sales events, networking functions, community events, matches, and other club initiatives.
• Collaborate with Membership Services to ensure a seamless transition from the sales process to the Membership experience.
• Maintain a strong understanding of the professional sports ticketing marketplace and competitive landscape.
• Assist with match-day and stadium events as needed to support sales and revenue-generating initiatives.
• All other responsibilities as required.