The Manager, Membership Services will support and report to the Director of Membership Services with the development, fulfillment, execution and overall service management for Inter Miami CF Membership Service Department. The Manager will also assist in providing leadership to the service team. Main goal is providing trainings, KPI tracking and be the day-to-day point of contact.
Essential Duties and Responsibilities
Support the Director of Membership Services with the development, fulfillment, execution and overall service management for Inter Miami CF season ticket members.
Provide leadership, direction, training and support to Membership Services Executives.
Collaborate with CRM/BI department to assign all season ticket members to Membership Service Executives.
Reach an agreed upon goal for renewal of season ticket members.
Work with Director of Guest Experience on match day to help troubleshoot game day challenges.
Field and respond to all season ticket member inquiries, requests, concerns, feedback, etc.
Ensure customer data and profile requirements are accurately represented in database.
Accurately and successfully convey all key messages to all season ticket members.
Work with Director of Membership Service to create all applicable Membership benefits, programs, rewards, experiences and events.
Identify opportunities to add-value to Membership benefits, programs, rewards, experiences and events.
Identify areas to improve on and off game day experience.
Reporting of various individual and/or departmental efforts.
Plan, facilitate and execute exclusive season ticket member events throughout the calendar year.
Act as information liaison for all Inter Miami CF home games and stadium events.
Survey and analysis of various reporting (attendance, game day experience, etc.).