Human Resources Generalist

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract! Join our team during an exciting period of transformation as we celebrate the Saddledome's final season and help shape the future of fan experiences at Scotia Place.

THE POSITION 

The Human Resources Generalist provides HR support across multiple business units, with a primary focus on CSEC’s Food & Beverage operations. Working closely with the Human Resources Business Partner, this role supports the full employee lifecycle, including high-volume recruitment, onboarding, employee relations, performance management, training and offboarding.

The ideal candidate brings HR experience from a fast-paced, high-volume environment such as hospitality, food & beverage, entertainment, retail or a similar industry, with experience supporting large hourly and part-time workforces considered a strong asset. This role requires a hands-on, responsive HR professional who can build strong relationships with leaders, manage competing priorities and provide practical HR support in an event-driven environment.

KEY ACCOUNTABILITIES 

• Recruitment & Workforce Planning

  • Lead full-cycle recruitment, including developing job postings, reviewing applications, conducting pre-screens and interviews, coordinating hiring decisions and supporting offer negotiations.
  • Partner with Food & Beverage leaders to understand workforce plans, staffing requirements and approved budgets and develop recruitment strategies to attract and retain qualified talent.
  • Build strong relationships with Food & Beverage leadership to understand operational needs, hiring practices and anticipated staffing requirements.
  • Provide guidance and support to hiring managers throughout the recruitment and selection process to promote timely and consistent hiring practices.
  • Draft employment letters for new hires, promotions, transfers and other internal employee movements.
  • Coordinate and support internal and external hiring fairs, including establishing participation requirements and engaging Food & Beverage leaders in recruitment activities.
  • Identify opportunities to strengthen recruitment processes, candidate experience and hiring efficiency.
  • Develop and maintain recruitment metrics and analytics, including vacancies, applicant activity, time-to-fill, hiring activity and other relevant workforce trends.

  Onboarding & Employee Lifecycle

  • Partner with managers to support effective onboarding of new employees.
  • Support employee changes and movement throughout the employee lifecycle, including new hires, transfers, promotions and other employment changes.
  • Support employee setup and changes within UKG, including applicable benefits, allowances and employment information.
  • Partner with the HR administration team to support employee benefit and RRSP enrolments and changes.
  • Respond to day-to-day employee and manager HR inquiries and provide guidance on HR processes, programs and policies.
  • Support accurate and timely maintenance of employee information and HR documentation.

  Employee Relations & Manager Support

  • Provide day-to-day HR guidance and support to managers, escalating complex or higher-risk employee relations matters to the HR Business Partner as appropriate.
  • Support the HR Business Partner with employee relations matters, including employee meetings, workplace investigations, performance concerns and disciplinary processes.
  • Gather information and documentation related to employee concerns and assist with investigation preparation and follow-up.
  • Draft disciplinary and performance-management documentation for Food & Beverage managers in consultation with the HR Business Partner.
  • Coach managers on the consistent application of HR policies, procedures and employment practices.
  • Identify recurring employee or operational issues and bring trends forward to the HR Business Partner for review.

  Terminations & Offboarding

  • Support the HR Business Partner and managers throughout the termination and offboarding process.
  • Prepare termination documentation, including pay-in-lieu calculations, termination letters and related documentation.
  • Participate in termination meetings as required.
  • Coordinate required follow-up with Payroll, Benefits, IT and other internal stakeholders to support timely employee offboarding.

  Training & Development

  • Assist with the delivery of manager training on recruitment, employee relations, performance management and other HR processes.
  • Support in-person Health & Safety training and other employee training initiatives as required.
  • Identify opportunities to strengthen manager capability and improve consistency in HR practices across the Food & Beverage business unit.

  HR Operations & Partnership

  • Act as a visible and accessible HR resource for Food & Beverage employees and leaders.
  • Develop a strong understanding of Food & Beverage operations and proactively identify opportunities where HR can support business and workforce needs.
  • Support HR reporting, analytics and workforce data requirements.
  • Maintain confidentiality and appropriately handle sensitive employee and business information.
  • Actively participate in CSEC safety programs and comply with established safety policies and procedures.
  • Support broader HR initiatives and projects as required.
  • Perform other duties as assigned.

THE INDIVIDUAL 

The ideal individual will have the following background: 

• 2-3 years of working experience in a Human Resources Generalist or Coordinator capacity in a fast paced environment.  
• Experience working within Food and Beverage considered an asset.
• Strong conflict resolution skills.
• Collaborative with HR colleagues and the business, with the ability to be resourceful and autonomous.
• Demonstrated ability to practice and show empathy, while building strong working relationships within the HR team and business.
• Demonstrated sound judgement and decision making skills with strong organizational skills, with ability to know when to escalate for resolution support.
• Excellent communication skills, both written and verbal.
• Excellent organizational skills with the ability to work in a fast-paced environment.
• Eagerness and willingness to learn all areas associated with the F&B business unit. 
• Must have strong attention to detail and accuracy to be successful in this role.
• Understanding and knowledge with computer programs is considered an asset(i.e. HR Systems, Microsoft Suite, etc).
• Must be able to handle highly sensitive and confidential information pertaining to employees

This position will remain open until a suitable candidate is found.

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.