Host

A great experience starts with you!

Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center. 

Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.

Job Title:

Host

Pay Details:

The starting hourly rate for this position is $22.50 per hour.

The Restaurant Host is primarily responsible for greeting guests, taking reservations (in person and over the phone), and escorting guests to their seats. The restaurant host also answers phone calls, records and processes take-out orders, and answers customer inquiries about the restaurant and the menu. This is a part-time position.

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Responsibilities

• Greeting guests and patrons upon arrival with professionalism, customer service, and a hospitable attitude
• Answer restaurant phone calls promptly; assist with transferring phone calls, recording reservations, and processing take-out orders as requested by guests
• Review reservation list and ensure seating arrangement is in accordance with guest preferences and/or restaurant guidelines
• Escort guests to designated dining space
• Organize and maintain host stand and restaurant entrance
• Ensure all menus are clean, organized, and updated with the most current menu
• Maintain knowledge of restaurant happenings, including menu updates, operational guidelines, service hours, special offerings, etc.
• Possess knowledge of complete menu offerings, including production specifications, ingredients, cooking times, presentation/packaging, etc.
• Support all team members to ensure guests receive high-quality service
• Provide notes and insights into special requests
• Assist the team by clearing/cleaning/pre-setting tables for the next party, and ensure a hospitable experience for all guests
• Protect the establishment and patrons by adhering to sanitation, safety, and alcohol control policies
• Understand and assist with execution of responsible alcohol service
• Follow, adhere to, and practice the Safety and Sanitation standards set forth by the Food & Beverage Department, including but not limited to:
• Social distancing
• Use of face mask/covering when in common areas, in the presence of guests, and where Social Distancing is not possible
• Use of gloves when handling guest food or beverage
• Cleaning and sanitizing high-contact surfaces that are frequently used by guests and fellow employees
• Frequent handwashing, regardless of use of gloves
• Other tasks as assigned by supervisors and/or managers

 

Skills

• Minimum 18 years of age
• 1 year of experience working as a Host in an upscale restaurant preferred
• Strong attention to detail; strong customer service/hospitality skills
• Must possess excellent interpersonal skills and diplomacy
• Strong communication skills
• Able to lift, push, and pull 20lbs
• Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
• Flexible schedule: ability to work nights, weekends, and holidays as required
• Must be able to work in an environment with fluctuating temperatures
  

Knowledge, Skills and Experience

Education - High School Diploma or Equivalent

Certifications Required – N/A

Experience Required - 0-1 Year

Demands: Activity Frequency

Lifting/Carrying Choose an item. Frequent (34%-66% of time)

Pushing/Pulling Choose an item. Occasional (1%-33% of time)

Driving Choose an item. Never Required as part of the position: No

Twisting/Turning Reach over shoulder Rarely (Less than 1 hour per shift)

Reach over head Rarely (Less than 1 hour per shift)

Reach outward Occasional (1%-33% of time)

Climb Rarely (Less than 1 hour per shift)

Crawl Rarely (Less than 1 hour per shift)

Kneel Occasional (1%-33% of time)

Squat Frequent (34%-66% of time)

Sit Rarely (Less than 1 hour per shift)

Walk-Normal Surfaces Constant (Over 66% of time)

Walk-Uneven Surfaces Occasional (1%-33% of time)

Walk-Slippery Surfaces Occasional (1%-33% of time)

Stand Constant (Over 66% of time)

Bend  Frequent (34%-66% of time)

Other

Keyboard/Ten Key Constant (Over 66% of time)

Fingering (Fine Dexterity) Constant (Over 66% of time)

Handling (Grasping, Holding) Constant (Over 66% of time)

Repetitive Motion - Hands Constant (Over 66% of time)

Repetitive Motion - Feet Never

Environmental Conditions: Activity Frequency

Electrical Hazards Never

Cramped Quarters Rarely (Less than 1 hour per shift)

Dust/Smoke Rarely (Less than 1 hour per shift)

Fumes/Odors/Grease/Oil Rarely (Less than 1 hour per shift)

Hot/Cold Temperatures Occasional (1%-33% of time)

Indoor Constant (Over 66% of time)

Outdoor (Inclement Weather) Frequent (34%-66% of time)

Sun Exposure Direct

Noise Frequent (34%-66% of time)

Chemicals Rarely (Less than 1 hour per shift)

Vibration Rarely (Less than 1 hour per shift)

Unprotected Heights Never

Other Demands: Activity Frequency

Problem Solving Constant (Over 66% of time)

Analytical Ability Constant (Over 66% of time)

Communication - Oral Constant (Over 66% of time)

Communication - Written Frequent (34%-66% of time)

Money Handling Rarely (Less than 1 hour per shift)

Organization Constant (Over 66% of time)

Interpersonal Skills Constant (Over 66% of time)

Calculating Occasional (1%-33% of time)

Concentration Frequent (34%-66% of time)

Creativity Constant (Over 66% of time)

Company:

Anaheim Arena Management, LLC (F&B)

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws.  We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!