Box Office Supervisor (Part-Time)
Department: Ticket Operations
Direct Supervisor: Coordinator, Ticket Operations
Status: Part-Time
Summary:
The Miami Dolphins and Hard Rock Stadium are looking for a Box Office supervisor dedicated to providing guests with world-class experience for Miami Dolphins games, University of Miami Games, the Miami Open, the Formula 1 Hard Rock Miami Grand Prix, concerts, soccer and other world class events.
Location:
This position is based on-site at Hard Rock Stadium in Miami Gardens, FL.
Responsibilities:
- The Box Office Supervisor oversees the event day operation of the Box Office, including will call, ticket resolution, and ticket sales as applicable; Responsible for ensuring that box office is prepared and open and closed out each event.
- Provide supervision, guidance, and support to Event Staff; not limited to, but including assisting new team members in ticketing systems, customer service, and Box Office procedures.
- Effective communication with the Ticket Operations team and other Supervisors.
- Ensure positive team environment and uphold staff performance through the Accountability Policy.
- Provide a world-class experience through a promise to Care, Know, and Connect with Hard Rock Stadium guests.
- Respond to face-to-face inquiries from customers, troubleshoot problems and provide excellent customer service in a timely manner.
- Perform work in Ticketmaster to provide the necessary assistance to Hard Rock Stadium guests.
- Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
- Exhibit professional conduct, image, and demeanor necessary in the workplace.
- Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.
- This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and Hard Rock Stadium.
Qualifications:
- Minimum high school diploma, preferred 4-year college degree or actively working towards degree.
- A minimum of 2 years experience as a Box Office Supervisor within live event or sports industry.
- Experience working on Ticketmaster platforms, such as TM1 and Archtics.
- Strong service-oriented mentality and strong interpersonal skills.
- Comfortable and confident learning something new.
- Availability to work a minimum of 80% of ALL Hard Rock Stadium events, which includes Miami Dolphins and University of Miami home games, the Miami Open, the Formula 1 Hard Rock Miami Grand Prix, concerts, soccer matches, and more. This will include weeknights, weekends, and holidays.
- Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.
- Fluent in English, Spanish beneficial.
The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.
It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.