Ticket Operations - Director of Ticket Operations

The Tampa Bay Buccaneers organization’s vision is to be the flag-bearer for Tampa Bay past and future, while driving the next generation of NFL culture. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.

The Director of Ticket Operations is responsible for overseeing all aspects of ticketing processes, systems, and financial reconciliation to ensure efficient, accurate, and customer-focused operations. This position manages multiple ticketing platforms, oversees event & game on-sales, maintains financial accuracy, and ensures the integrity of all ticketing data. The role also serves as the primary liaison with third-party vendors, providing technical expertise, training, and support for system integrations and maintenance. This individual will be responsible for the growth and development of the team as it relates to technical skills, prioritizing workloads among the team, and ensuring deadlines are met.

This individual must demonstrate strong analytical, organizational, and leadership skills while maintaining a high level of accuracy and attention to detail. This role requires the ability to manage multiple priorities, ensure compliance with financial and operational standards, and deliver exceptional service to both internal and external stakeholders.

• Manage and oversee all aspects of ticket operations, including Archtics, HOST, Account Manager Tools, and TMOne platforms

• Manage and oversee the processes for season ticket renewals, invoicing, and payments reconciliation

• Manage and oversee sponsor contract ticket asset fulfillment

• Manage and oversee parking lot inventory management, pricing, reporting

• Manage and oversee access control setup, training, and testing (pedestals, facial rec)

• Oversee events related to Jr. Bucs, She Is Football, Members, Bucs Fan Reach etc.

• Reconcile daily batches (payments); ensuring that all financial accounting requirements are met

• Create and organize event manifests

• Handle and fulfill all internal ticket requests

• Act as primary liaison regarding upkeep and maintenance of Archtics ticketing system, along with 3^rd party integrations (iOMedia, Pricemaster, Scanning Pedestals, FEVO, Yinzcam, Lava etc.), as well as being the point of contact regarding all system training

• Conduct financial reporting

• Conduct daily ticket reporting on sales, invoicing, renewals, pacing, and inventory

• Audit all daily system activity to ensure proper recording and classification of sales

• Manage all ticket, parking, and tailgate inventory simultaneously among platforms including TM.com, iOMedia

• Review and process account refunds, deposit checks, transfers, etc.

• Maintain annual budget

• Oversee stored value program

• Run monthly payment plans

• Game Day Role: scanner setup, assisting ticket operations team with troubleshooting among mobile box office staff, access control staff, and ticket office staff

Employee is responsible for managing and directing the work of its employees. Employee is also responsible for staffing the department and the management of employee performance, including hiring appropriate staff, conducting regular performance reviews and, if necessary, terminating staff in conjunction with human resources.

Employee is expected to regularly exercise discretion and independent judgment.

• A bachelor’s degree in business administration or commensurate work experience

• 10+ years experience with Ticketmaster (Archtics, HOST, Account Manager, TMOne)

• Strong Excel skills (formulas, pivot tables)

Buccaneers Team LLC (the “Club”) provides equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, marital status, disability, age, military status, genetic information, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Club reserves the right to revise this job description at any time and to require employees to perform other tasks if there are changes to circumstances or conditions of the Club’s business, competitive considerations, or the work environment.

Employees must be able to perform the essential functions of this position satisfactorily. The requirements set forth herein are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions. Offers of employment are contingent on successful completion of a background screening.

The position covered by this Job Description is expressly declared to be “at will,” meaning the Club has the right to terminate the employee’s employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon by any employee.

Any personal information that you provide to the Club as part of the recruitment process may be held and processed for the purposes of your registration, application and potential selection and in connection with any subsequent employment or placement at the Club. That data may be retained and further processed for the purposes of matching your skills and qualifications to future positions, identifying you as a potential candidate for future positions, to inform you of future positions, and analytics related to the Club’s recruitment practices. If you are selected for the opportunity for which you apply, your personal data may be used for the purposes of entering into a relationship with the Club, including sending you correspondence or general information relating to employment. Your personal data may be disclosed to Club affiliates and to third-party organizations providing services to the Club. Your personal data will be retained in accordance with the Club’s document retention policies and applicable laws.