Premium Ambassador

Job Title: Premium Ambassador 

Department: Premium Sales & Service 

Reports to: Sr. Director, Suite Sales & Premium Service 

FLSA Status: Part-Time, Non-Exempt 

Compensation: $19/hr 

Job Summary: 

Premium Ambassadors help deliver a seamless, elevated experience for premium clients and their guests on the Suite and Loft Levels. This customer-facing role prepares premium spaces before events, welcomes and assists guests, responds to questions and requests, and resolves day-of-event concerns. Premium Ambassadors serve as an extension of the Premium Sales & Service team and must demonstrate professionalism, sound judgment, and a service-first approach. 

Key Responsibilities: 

• Prepare Suites, Lofts, and surrounding areas for guests before doors open. 
• Welcome guests to the Premium Levels, verify tickets, provide directions, and communicate relevant information based on ticket type. 
• Monitor an assigned section of Suites and Lofts and provide attentive, courteous service throughout the event. 
• Respond promptly and professionally to guest questions, requests, and concerns. 
• Communicate Suite and Loft guidelines, procedures, event information, and food and beverage ordering options. 
• Build positive relationships with Suite and Loft owners and their frequent guests. 
• Maintain familiarity with Golden 1 Center amenities, policies, procedures, and wayfinding information. 
• Monitor activity within the assigned area and appropriately address or report guest conduct and safety concerns. 
• Perform other duties as assigned. 

Required Experience and Skills: 

• High school diploma or equivalent. 
• Previous customer service or hospitality experience preferred. 
• Friendly, professional, and service-oriented demeanor. 
• Strong communication and interpersonal skills, including the ability to interact professionally with executives, VIPs, and premium guests. 
• Ability to remain composed, exercise sound judgment, and resolve concerns in a fast-paced environment. 

Physical Requirements: 

• Ability to stand and move throughout the venue for extended periods. 
• Ability to lift and move items weighing up to 20 pounds. 

Required Availability: 

• This is a part-time, event-based position requiring availability for Sacramento Kings home games and Golden 1 Center events. 
• Shifts range from four to 10 hours and are typically scheduled during evenings and weekends, often between 5:00 p.m. and 11:30 p.m. 
• Must be available to work occasional holidays based on the Kings and Golden 1 Center event schedules.