Manager, Stadium 24/7 Security and Loading Dock

At the Tennessee Titans, we’re dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves.

What you’ll be doing

The Tennessee Titans are looking for an experienced security professional to oversee the stadium's around-the-clock guard staff and loading dock operations by ensuring proper staffing, training, and compliance to keep Nissan Stadium safe and secure at all times.

The Manager, Stadium 24/7 Security and Loading Dock will oversee the stadium's around-the-clock guard staff and its loading dock operations. Working closely with the Senior Security Manager, Event Logistics & Operations, this person ensures guard staff are properly trained and follow the Titans' and Nissan Stadium's security protocols, and that staffing needs are met through the hiring of qualified candidates. This role also manages and coordinates loading dock activity, making sure deliveries are scheduled, received, secured, and that the appropriate staff are notified.

Key Responsibilities:

• Collaborate with Nissan Stadium staff to maintain a safe working environment
• Maintain staffing levels sufficient to keep Nissan Stadium properly secured
• Ensure the 24/7 guard staff hold the proper licensing required by the State of Tennessee, and provide training as needed
• Resolve issues that arise at any hour, adjusting your own schedule as needed to oversee daily guard staff activities
• Develop and improve standard operating procedures, and coordinate on-the-job training covering post orientation, routine responsibilities, and emergency response
• Respond to minor incidents, internal or external, ensuring appropriate action is taken, reports are completed, and the right people are notified promptly
• Manage CCTV systems and other security technologies used at the stadium
• Administer security measures and operational support to maintain a safe environment for guests, fans, and employees
• Oversee quality assurance for all security policies, procedures, and technologies
• Ensure all security measures comply with state, federal, and league requirements
• Maintain and implement fire safety, emergency preparedness, and life safety policies and procedures
• Escalate issues to the Senior Security Manager and Director of Guest Safety as appropriate, including writing incident reports or assisting with investigations as directed
• Respond to on-site emergencies as they arise
• Maintain clear communication with the Senior Security Manager and Director of Guest Safety and build strong working relationships with contractors and security partners through regular contact and support
• Perform other duties as requested or required by the Director of Guest Safety

What you’ll bring

Required Qualifications: 

• Minimum of five (5) years of supervisory experience in security, law enforcement, or a related field
• Possess, or able to obtain, a State of Tennessee unarmed guard license

Preferred Qualifications: 

• Experience with large, technology-driven infrastructure
• LEOSA designation
• CPR, First Aid, Stop the Bleed, and AED certifications
• Comfortable training groups and individuals on operating procedures
• Proven leadership experience in a managerial role
• Strong ability to lead, understand, and communicate effectively
• Proactive approach to daily activities and planning
• Ability to foster a positive, encouraging work environment
• Skilled at building professional relationships with internal and external partners
• Ability to perform well under pressure and manage multiple priorities
• Ability to work well both independently and as part of a team

Core Competencies:

• Accountability: Takes ownership of guard staff performance and loading dock operations around the clock, adjusting personal schedule as needed to resolve issues at any hour. Ensure incident reports, staffing coverage, and licensing compliance are handled promptly and thoroughly.
• Collaboration: Builds strong working relationships with contractors, security partners, and Nissan Stadium staff to maintain a safe environment. Maintains clear, consistent communication with the Senior Security Manager and Director of Guest Safety.
• Coaching & Development: Train and develop 24/7 guard staff on post orientation, routine responsibilities, and emergency response procedures. Provides on-the-job training and ensures staff hold proper state licensing.
• Adaptability: Operates in a true around-the-clock environment where issues can arise at any hour, requiring flexibility to adjust schedules, staffing, and priorities in real time, including evenings, weekends, and holidays.
• Problem Solving: Diagnoses staffing, security, and loading dock issues as they arise and implements practical solutions — from resolving minor incidents to improving SOPs and quality assurance across security policies and technologies.

Physical Requirements and Working Conditions:

• Work Environment: Office/Field
• Physical Requirements: Ability to lift or carry up to 50 lbs.
• Schedule: Flexibility to work non-traditional hours, including evenings, weekends, and holidays as needed