Coordinator, Ticketing Compliance & Revenue

At the Tennessee Titans, we’re dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves.

What you’ll be doing

The Tennessee Titans are looking for a detail-oriented and analytical Ticketing Compliance & Finance Coordinator to provide support to the Tennessee Titans’ Ticket Operations department.

The Ticketing Compliance & Finance Coordinator supports the day-to-day operations of the Tennessee Titans’ Ticket Operations department, serving two core functions: (1) financial reporting and reconciliation for ticketed revenue, and (2) contract compliance for PSL (Personal Seat License) sales and transfers. This role requires someone equally comfortable balancing daily revenue reports as they are reviewing contract terms and processing amendments.

Key Responsibilities:

Finance & Reporting

• Balance and maintain daily detailed reporting of all monies collected for PSLs, and Titans season tickets
• Monitor bank accounts and process payments through the ticketing system
• Execute check payments through the ticketing system and coordinate with banking partners
• Track New Stadium sales and run monthly commission reports for eligible sales reps per commission guidelines
• Support end-of-month reporting and year-end balancing for ticketing revenue
• Monitor and help resolve chargebacks, returned payments, and payment declines
• Process PSL cancellations quarterly

Contract Compliance

• Review PSL contracts for Nissan Stadium sales to ensure accurate submission and documentation
• Process contract amendments and manage the PSL transfer process end-to-end
• Perform general account maintenance within the ticketing system to keep contract and account records current

General

• Perform other related duties as assigned

What you’ll bring

Required Qualifications:

• Bachelor's Degree
• Proficient in Microsoft Excel (pivot tables, reconciliation formulas)
• Strong analytical, organizational, and problem-solving skills; comfortable managing detail-heavy work under deadline
• Team-oriented, strong work ethic, and enthusiastic about contributing to department and organizational success

Preferred Qualifications:

• Bachelor’s degree in finance, accounting, business administration, or related field
• Experience with SeatGeek Unify (or comparable ticketing platform)
• Prior accounting, bookkeeping, or financial reconciliation experience
• Familiarity with contract review or administrative compliance work

Core Competencies:

• Communication: Clearly communicates reconciliation discrepancies, payment issues, and contract terms across Finance, Ticket Operations, and banking partners.
• Collaboration: Partners with banking contacts, sales reps, and internal departments to resolve payment issues and keep account records accurate and current.
• Problem Solving: Identifies and resolves chargebacks, returned payments, and contract discrepancies with sound judgment under deadline pressure.
• Accountability: Owns the accuracy of daily revenue reports and PSL contract documentation, ensuring compliance with reporting deadlines and contract terms.
• Adaptability: Shifts smoothly between detail-heavy finance reconciliation and contract compliance work, especially during games and stadium events when volume spikes.

Physical Requirements and Working Conditions:

• Work Environment: Office
• Physical Requirements: Ability to sit for extended periods, lift up to 25 pounds
• Schedule: Monday – Friday, standard business hours, with availability to work Titans games, stadium events, and occasional evenings/weekends as required