Tour Guide

TOUR GUIDE

DEPARTMENT: Stadium Tours

REPORTS TO: Director, Stadium Tours

JOB STATUS: Part-Time, Non-Exempt

Description:

Built upon our storied legacy, the New York Yankees look to attract the best possible talent not just on the field but in the front office as well. It is our shared responsibility to maintain the first-class reputation associated with the franchise in all aspects of our business.

A Tour Guide is needed to conduct tours throughout Yankee Stadium. Candidates should be comfortable speaking in public to large groups and have experience in a customer-facing environment.

Primary Responsibilities:

• Conduct Yankee Stadium tours in a fun, informative, safe and engaging manner for individuals and groups
• Maintain organization of guests while touring Yankee Stadium
• Adhere to Yankee Stadium safety and standard policies and expectations
• Communicate effectively with tour leadership, administrative staff, and guests to support efficient tour operations and exceptional guest service
• Distribute promotional items as directed by tour leadership team to tour guests
• Perform additional duties and assist with projects as assigned

Qualifications and Experience: 

• Prior experience conducting tours
• Performative backgrounds a plus
• Bilingual/Spanish speaking a plus
• Demonstrated customer service experience
• Strong verbal and interpersonal skills
• Ability to multitask and prioritize
• Flexible work schedule (nights, weekends, holidays)
• Ability to work in an outdoor stadium environment
• Ability to lift up to 25 lbs.
• Knowledge of baseball history preferred

 The hourly rate for this role is $22/hour. 

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee. River Operating Company, Inc. is an Equal Opportunity Employer. The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.