There has never been a more exciting time to join Chicago Fire FC.
As one of Major League Soccer's original clubs, Chicago Fire FC is in the midst of an exciting era fueled by tremendous investment, ambition, and growth. With a new $100M state-of-the-art Endeavor Health Performance Center now open, new offices in Chicago's iconic Wrigley Building, and plans underway for a privately-funded $750M+ soccer-specific stadium set to open in 2028 in the heart of Chicago, the Club is building the future of soccer in one of the world's great sports cities.
Chicago Fire FC is becoming a cultural force in Chicago by connecting communities, shaping experiences, and creating new ways for fans to engage with the game and the city. The Club's future home, McDonald’s Park, will anchor Chicago's newest neighborhood and serve as a catalyst of growth for the next chapter of professional sports and entertainment in the city.
Joining Chicago Fire FC today means joining an organization on the rise. Our growth creates once-in-a-lifetime opportunities for ambitious professionals to generate meaningful impact and help shape the future of our Club. Whether on the pitch working match day or in the front office, every team member plays a role in building something incredibly special.
At Chicago Fire FC, our mission is to entertain, serve, and unite Chicago through world-class experiences and a relentless pursuit of excellence. We are guided by our core values: Integrity, Respect, Innovation, Accountability, and a commitment to Never Settle.
If you're looking for a place where your work will matter, your ideas will be heard, and your career can grow alongside one of the most ambitious projects in professional sports, we'd love to hear from you.
Position Overview:
This is a unique opportunity to help shape the future of ticket operations at Chicago Fire FC. As the club transitions to SeatGeek Unify and prepares to open McDonald's Park in Summer 2028, the Ticket Operations Manager will serve as the Senior Director of Ticket Operations' right hand in executing one of the most significant ticketing transformations in professional sports. This role will serve as the club's primary SeatGeek Unify specialist, leading event builds, inventory management, reporting, ticketing integrations, and system optimization while supporting Ticketmaster Archtics during the club's remaining events at Soldier Field and SeatGeek Stadium. Along the way, you'll gain broad experience across the industry's two leading ticketing platforms, helping build a well-rounded ticket operations skill set that will serve you throughout your career.
Working cross-functionally with Ticket Sales, Service, Marketing, Finance, Stadium Operations, and Box Office teams, this individual will help deliver a seamless ticketing experience for fans while developing scalable operational processes that support the club's next era. The role will also oversee matchday ticket operations, including the management of box office staff and temporary event personnel, ensuring exceptional execution and customer service across every event.
Job Responsibilities:
- Partner with the Senior Director of Ticket Operations and Revenue teams to support the phased sales campaign for McDonald's Park, optimizing inventory strategy, pricing configurations, and system readiness to deliver a best-in-class purchasing experience for fans and maximize revenue opportunities.
- Build and develop a strong working relationship with SeatGeek Client Support Staff as Chicago Fire FC makes the transition to SeatGeek Unify at McDonald’s Park.
- Work hand-in-hand with Ticketmaster Client Support staff regarding software management, troubleshooting system issues, event creation, event marketing and financial reporting as Chicago Fire FC continues to play at Soldier Field and SeatGeek Stadium.
- Build and maintain a positive working relationship with all promoters for special events at McDonald’s Park.
- Develop, automate and maintain operational, financial and business intelligence reports that support Ticket Sales, Service, Finance, Stadium Operations and MLS reporting requirements.Facilitate a complex network of payment plans, investigate and respond to any chargebacks related to ticket payments and work closely with the Ticket Services department to ensure account compliance.
- Assist with the building of price codes, plans, promo codes, and other programming needs in SeatGeek Unify and Ticketmaster Archtics.
- Assist in the set-up, trouble shooting and maintaining of events in SeatGeek Unify and Ticketmaster Archtics.
- Act as the primary point of contact for all 3rd party ticket relationships, including but not limited to Ticketmaster, SeatGeek, various parking operators, Fevo, Vet Tix and more.
- Oversee the implementation of new 3rd party ticketing integrations and maximizing the potential of all new sales campaigns.
- Serve as a resource for all departments as it relates to SeatGeek and Ticketmaster products.
- Identify opportunities to improve operational workflows through automation, system enhancements and cross-functional process improvements.
- Help maintain a culture that’s focused on a high standard of speed, efficiency and customer service.
- Maintain a positive, high-performance culture in the Ticket Operations department, while building a positive rapport with all other departments on a daily basis.
- Act as a higher point of contact for all elevated customer service occurrences on match day.
- Schedule and coordinate all event day box office staff with the local ticketing union.
- Completion of other duties as assigned with a team-player mindset.
Qualifications:
- Bachelor’s degree required.
- 4+ years of professional ticket operations experience, with demonstrated expertise in SeatGeek Unify strongly preferred.Advanced proficiency of Microsoft Excel and reporting tools.
- Experience with high level, time sensitive reporting.
- Excellent written and verbal communication skills with the ability to build strong cross-functional relationships across multiple departments and external partners.Must have the ability to work independently without supervision, be self-directed and demonstrate initiative.
- Demonstrated ability to manage multiple projects simultaneously while maintaining exceptional attention to detail and meeting critical deadlines.
- Strong leadership skills, specifically working with sales teams, promoters and box office staff.
- Experience working with promotors and special events.
- Ability to work flexible hours, including but not limited to evenings, weekends and holidays.
Compensation:
- This role offers a salary range of $60,000 - $70,000
- Final salary is determined by carefully considering the applicant's background, experience, and qualifications. Base pay may vary significantly based on geographic location, job-specific knowledge, skills, and overall experience. This role is classified as Full-time, exempt.
- This role is commission and bonus eligible based on individual and club-wide goals.
- Additional benefits and perks: https://www.chicagofirefc.com/careers.
Please note:
- Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club.
- CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
- If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at [email protected] to let us know the nature of your request and your contact information.
MLS Privacy Policy: