General Description:
The Part-Time Bilingual Event Receptionist serves as the first point of contact for guests, staff, and callers during Toyota Center events. This role provides exceptional customer service, manages incoming communications, and supports administrative and event operations in a fast-paced environment.
RESPONSIBILITIES include but are not limited to:
- Greet visitors and staff with a positive, helpful attitude and provide excellent customer service.
- Operate a multi-line phone system and manage incoming calls.
- Answer inquiries, route calls, and take messages as needed.
- Provide event and office-related information to callers and visitors.
- Handle confidential information with discretion.
- Maintain a clean, organized, and professional reception area.
- Perform other duties as assigned.
- Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
MINIMUM QUALIFICATIONS:
- Bilingual, Spanish speaking preferred.
- High school diploma or equivalent.
- Two or more years of receptionist, customer service, or administrative experience.
- Experience with multi-line phone systems.
- Strong communication, organizational, and customer service skills.
- Ability to multi-task in a fast-paced environment
- Proficiency with basic computer and office software applications.
PHYSICAL & MENTAL REQUIREMENTS:
- The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
- The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
- Flexibility to work evenings, weekends, and holidays based on event schedules.
- The employee must be able to transfer and move items for departmental needs.
- The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.