The St. Louis Cardinals are seeking candidates for multiple Museum and Tour Guest Services Representative openings! Duties will include greeting guests at the front desk of the museum, selling tickets, checking-in groups, scanning tickets, resolving ticket issues, answering phone calls and emails, capturing and selling tour photos, and providing exceptional customer service.
This is a part-time, year-round position with regularly scheduled hours throughout the year.
Job Duties:
Handle all ticket transactions for Cardinals Museum (sells tickets, accepts payments, resolves ticket issues, scans tickets, etc.) to provide a convenient and friendly experience for customers purchasing museum tickets
Maintain knowledge of the operations of Cardinals Nation, Ballpark Village, and the Cardinals to answer customer inquiries
Accept payment for ticket transactions and help reconcile cash/receipts at the end of each day
Address calls and emails as needed to facilitate additional ticket sales and communicate with customers and staff
Capture and sell photographs taken during the Stadium Tour
Education/Experience Required:
High school diploma/GED
Experience in customer service or ticket sales a plus.
Must be comfortable using a computer with face-to-face customer transactions and working with cash
Proficient in working with a computerized point-of-sale system
Understand cash-handling procedures including start-up and EOD reconciliation
Good verbal and written communication skills
Ability to sit comfortably for long periods of time
Ability to work nights, weekends, and holidays as scheduled
Education/Experience Preferred:
High school diploma/GED plus 1-2 years of experience in a ticket sales, customer service, or retail position with point-of-sale role
Experience in face-to-face customer service roles, selling tickets in an entertainment venue and reconciling cash/sales on a daily basis
Proficient in working with a computerized point-of-sale system (experience with ticket systems a plus)
Understand cash-handling procedures including start-up and EOD reconciliation
Excellent verbal and written communication skills
Ability to sit comfortably for long periods of time
Comfortable handling photography equipment and taking pictures
Ability to work nights, weekends, and holidays as scheduled