Media Asset Management Coordinator

The Miami HEAT Media Technology team is hiring a Media Asset Management Coordinator. The MAM Coordinator owns the operational health of the Media Asset Management system — day-to-day ingest and quality of the organization's media assets — and acts as the primary support resource for DAM and MAM users across departments. This role sits between system strategy (owned by the Manager and Director) and hands-on execution, and is expected to exercise independent judgment in resolving user issues, prioritizing competing requests, setting and enforcing quality and metadata standards, and recommending workflow improvements rather than simply executing fixed procedures.

Essential Duties & Responsibilities:

ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list. 

Asset Ingest & Workflow Ownership

• Own the day-to-day ingest process for incoming media assets — game footage, broadcast feeds, and production assets — determining appropriate handling based on asset type, priority, and downstream use

• Direct and oversee ingest and archive workflows performed by Media Asset Assistants, ensuring consistency with established standards and stepping in to resolve exceptions

• Serve as the operational owner of assigned ingest and retrieval workflows, with authority to adjust process where existing procedure doesn't fit a given situation

Quality Control & Standards

• Establish and enforce quality control checkpoints across ingest, metadata tagging, and asset delivery, exercising judgment on what does and doesn't meet standard

• Own metadata standards compliance for assigned asset categories, identifying gaps and recommending corrections to standards as the archive evolves

• Audit existing archive content on a recurring basis and determine remediation priority

User Support (MAM & DAM)

• Serve as the primary point of contact for MAM and DAM users experiencing access, workflow, or asset retrieval issues, diagnosing root cause and determining resolution path

• Evaluate and respond to ad hoc user requests for asset access or workflow exceptions, weighing urgency and system governance

• Identify recurring user pain points and recommend process or training changes to the Manager

Archive & Restore Support

• Assist with archive and restore workflows, coordinating with technical and IT staff when needed.

• Support decision-making on archive retention, migration, and purge policy.

Cross-Functional Coordination

• Coordinate with Media Asset Assistants and Media Systems Technician on workflow handoffs and shared priorities

• Represent asset management operations in cross-department discussions involving media requests, ensuring MAM/DAM constraints and standards are understood by requesting teams.

System Health & Documentation

• Monitor and report on MAM/DAM system health — ingest volume, error rates, storage utilization, and recurring issues — flagging trends to the Manager, Director, and system technician to inform planning decisions

• Own SOP documentation for assigned workflows, maintaining accuracy and revising procedures as workflows evolve, with authority to determine when existing documentation no longer reflects actual practice

• Assist in the ongoing growth and development of the MAM and DAM systems, contributing operational insight to system enhancements, new feature rollouts, and process redesign as the platforms evolve

Game Night Media Operations

• Serve in a rotating on-call capacity as the lead for media management on game nights, with one individual holding overall responsibility for media operations on any given night

• Oversee gameday aircheck recording, confirming setup is correct, and recordings are captured properly for every game

• Oversee all media ingest and asset requests occurring during the game, prioritizing and resolving issues as they arise in real time

• Troubleshoot basic technical issues independently, escalating only when a problem is beyond first-line resolution

• Serve as the point of coordination between broadcast, in-arena production, broadcast services, IT, and content teams for any media-related need during the game

Desired Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience with CatDV, Quantum, or comparable MAM/archive platforms

• Experience in a live sports or broadcast production environment

• Familiarity with legacy video archive formats and migration workflows

Education and/or Experience 

2+ years' experience in media asset management, digital asset management, or broadcast archive operations; strong working knowledge of MAM/DAM platforms, metadata structures, and asset lifecycle management; working technical background sufficient to independently troubleshoot common Windows environment problems, Adobe Creative Suite functionality, and CatDV/Telestream Vantage platform behavior; or equivalent combination of education and experience.