Broadcast Operations & Media Technology Coordinator

The Miami HEAT Media Technology team is hiring a Broadcast Operations & Media Technology Coordinator! This role will serve as a key operational and project management resource for the Broadcast Operations & Media Technology department. This position supports the planning, coordination, implementation, and ongoing administration of media technology systems, broadcast workflows, equipment management, and departmental initiatives. As a liaison between Broadcast Production, Media Technology, Content, IT, Broadcast Services, external vendors, and league partners, the Coordinator exercises independent judgment in prioritizing work and serves as a key operational and project management resource for the Broadcast Operations & Media Technology department. This position supports the planning, coordination, implementation, and ongoing administration of media technology systems, broadcast workflows, equipment management, and departmental initiatives. Acting as a liaison between Broadcast Production, Media Technology, Content, IT, Broadcast Services, external vendors, and league partners, the Coordinator exercises independent judgment in prioritizing projects, resolving workflow issues, coordinating technology deployments, managing operational processes, and recommending improvements that enhance efficiency across the organization. This role is expected to operate with a high level of autonomy while providing strategic and administrative support to the Director and helping ensure the successful execution of departmental goals, technology initiatives, and live event operations.

Essential Duties & Responsibilities:

ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list. 

Department Operations & Project Coordination

• Coordinate day-to-day operations and projects across the Broadcast Operations & Media Technology department.

• Manage project timelines, task tracking, meeting follow-ups, and documentation for departmental initiatives.

• Assist the Director in developing implementation plans for technology projects, workflow improvements, and operational initiatives.

• Monitor project progress and proactively identify risks, conflicts, or resource constraints.

• Maintain department records, project documentation, budgets, and operational reporting.

Broadcast Operations Support

• Assist in the planning and coordination of broadcast operations for home games, special events, national broadcasts, remote productions, and league initiatives.

• Coordinate operational logistics involving technical personnel, freelancers, vendors, and broadcast partners.

• Support development and maintenance of broadcast operating procedures and technical workflows.

• Serve as a point of contact for internal departments needing broadcast operational support or information.

• Assist with credentialing, access requests, technical coordination, and broadcast facility readiness as needed.

Media Technology Coordination

• Coordinate media technology initiatives involving Media Asset Management (MAM), Digital Asset Management (DAM), archive systems, storage platforms, and workflow automation tools.

• Assist with implementation and testing of software updates, system enhancements, integrations, and new technology deployments.

• Track technology requests, system issues, and enhancement opportunities, helping prioritize solutions and coordinate resolution efforts.

• Facilitate communication between end users, technical staff, vendors, and consultants.

• Maintain technology inventories, user access records, and equipment lifecycle documentation.

Vendor & Partner Management

• Coordinate relationships with technology vendors, service providers, consultants, and support partners.

• Assist with procurement activities including quotes, purchase requests, budget tracking, and invoice reconciliation.

• Schedule vendor meetings, implementation sessions, training opportunities, and support engagements.

• Help ensure vendor deliverables align with departmental priorities and project timelines.

Training & Documentation

• Coordinate onboarding and training initiatives related to media technology and broadcast workflows.

• Develop, organize, and maintain departmental SOPs, training materials, workflow documentation, and knowledge-base resources.

• Identify opportunities to improve user adoption, training effectiveness, and workflow consistency.

• Serve as a resource for users seeking guidance on departmental systems and processes.

Department Planning & Analytics

• Maintain departmental reporting related to projects, budgets, equipment inventories, technology usage, and operational performance.

• Compile and analyze data to support planning, budgeting, and decision-making efforts.

• Identify workflow bottlenecks and recommend improvements to increase efficiency and effectiveness.

• Assist with annual departmental planning, capital budget preparation, and technology roadmaps.

Game Night & Event Support

• Participate in game-night and event operations as assigned.

• Serve as an operational point of coordination for media technology and broadcast support needs during live events.

• Monitor active issues, facilitate communication between stakeholders, and ensure timely resolution of operational challenges.

• Support contingency planning and escalation processes when technical or workflow issues arise.

Leadership & Decision Making

• Independently prioritize competing operational requests and project demands.

• Evaluate workflow challenges and recommend process improvements.

• Exercise discretion in coordinating resources, managing project timelines, and resolving operational issues.

• Represent the department in meetings and cross-functional discussions when assigned by the Director.

• Provide guidance and direction to part-time staff, interns, freelancers, and project stakeholders in support of departmental objectives.

Desired Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work evenings, weekends, and holidays as required by event schedules.

• Experience with CatDV, Telestream Vantage, Quantum, EditShare, Avid, Adobe Creative Cloud, or comparable media management platforms.

Education and/or Experience 

Bachelor's degree in Broadcast Production, Media Technology, Communications, Information Systems, Project Management, or related field, or equivalent professional experience; and 3+ years of experience in broadcast operations, media technology, production operations, project coordination, media asset management, or related fields; or equivalent combination of education and experience. Experience in professional sports, live event production, or television broadcast operations preferred. Experience supporting technology implementation projects preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFW