The Lake County Captains, the High-A affiliate of the Cleveland Guardians, are celebrating 25 seasons in Lake County, Ohio! We are seeking a motivated, results-driven Manager of Ticket Operations to lead our ticket sales and operations efforts.
This individual will play a key role in driving revenue, developing ticket sales strategies, building strong relationships throughout the local community, and creating memorable experiences for Captains fans. The Manager of Ticket Operations will oversee season ticket, group ticket, and individual ticket sales while helping develop and support a successful sales team.
This is an exciting opportunity for a passionate sports business professional to contribute to the continued growth of the organization, work in a dynamic Minor League Baseball environment, and help bring fans to the ballpark.
Essential Duties and Responsibilities
Ticket Sales Strategy & Revenue Generation
- Develop and execute year-over-year strategies for season ticket, group ticket, and individual ticket sales.
- Establish and implement sales initiatives designed to maximize revenue and drive sustainable growth.
- Lead targeted sales campaigns and actively participate in sales efforts.
- Ensure the ticket sales team meets or exceeds established revenue goals while achieving personal KPIs established by Ownership.
- Identify new opportunities for ticket sales growth and revenue generation.
Community Engagement & Relationship Building
- Lead ticket sales efforts targeting local businesses, organizations, schools, community groups, and other regional audiences.
- Build and maintain strong relationships throughout the Lake County and surrounding communities.
- Develop strategies to increase local engagement and encourage repeat attendance.
Leadership, Training & Team Development
- Provide ongoing training, mentorship, and support to ticket sales staff.
- Promote best practices in sales, customer service, and fan engagement.
- Oversee ticket sales processes and staff practices to improve efficiency and performance.
- Lead by example and foster a collaborative, goal-oriented sales culture.
Ticket Operations & Technology
- Utilize Tickets.com and other ticketing, CRM, and reporting systems to manage sales activity and identify opportunities.
- Work closely with the box office to maintain and utilize accurate customer data.
- Oversee lead generation, lead distribution, and campaign management within the ticket sales department.
- Identify operational needs and opportunities to improve ticket sales processes.
Reporting & Analytics
- Develop and maintain weekly reporting systems focused on sales performance, revenue, and fan engagement.
- Analyze sales data and key performance indicators (KPIs), including revenue, campaign progress, and customer growth.
- Develop strategies to convert single-game ticket buyers into repeat customers and long-term fans.
- Assist leadership in developing reports, evaluating sales performance, and identifying areas for improvement.
Fan Experience & Client Service
- Collaborate with leadership on ticket inventory, pricing strategies, marketing initiatives, and fan benefit offerings.
- Develop game-day schedules and support ticket sales operations during Captains home games.
- Maintain a high standard of customer service and contribute to a world-class fan experience.
- Work collaboratively with other departments to support organizational goals and ballpark initiatives.
Additional Responsibilities
- Perform other duties as assigned.
- Maintain flexibility and adaptability in a fast-paced, seasonal sports environment.
Qualifications
- Strong communication, interpersonal, organizational, and leadership skills.
- Ability to develop relationships and communicate effectively with a variety of customers and community partners.
- Demonstrated ability to work toward sales goals and manage multiple priorities.
- Strong analytical skills and comfort working with sales reports, CRM systems, and ticketing technology.
- Ability to work evenings, weekends, holidays, and scheduled home games as required.
- A team-oriented mindset and enthusiasm for working in professional sports.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.