800 S Mint St, Charlotte, NC 28202, USA · NFL · Posted August 3, 2026
Role snapshot
Lead retention, revenue growth, and success of premium membership portfolio, develop high-performing team, and drive renewal performance and member engagement.
Department
Sales & Membership
Seniority
Mid level
Type
Full-Time
Work mode
On-Site
Experience
6+ years
Education
Bachelor's
What this job requires
✓6+ years experience in premium services, hospitality, account management, customer success, business development, or sports and entertainment
✓Proven success managing high-value client relationships and driving retention
✓Experience leading, developing, and holding teams accountable to clear goals
✓Highly organized, strategic, and detail-oriented with strong follow-through
✓Strong business acumen with ability to analyze trends and identify opportunities
Nice to have
+Experience with CRM and ticketing platforms such as Salesforce, KORE, Archtics, or Ticketmaster
The Premium Services Manager leads the strategy, retention, and growth of Tepper Sports & Entertainment's premium membership portfolio while delivering exceptional experiences for some of the organization's most valued members and partners. Reporting to the Director of Premium Services, this role will help guide the evolution of the premium business through stadium renovations, new premium offerings, enhanced member benefits, and innovative hospitality experiences designed to redefine the future of Bank of America Stadium.
Primary Responsibilities
Lead the retention, revenue growth, and overall success of Tepper Sports & Entertainment's premium membership portfolio, driving renewal performance, member engagement, and long-term account value.
Develop and lead a high-performing Premium Services team while partnering cross-functionally to support premium product growth, stadium transformation initiatives, and the delivery of best-in-class hospitality experiences.
Serve as a strategic business leader, utilizing member insights, operational analytics, and industry trends to influence retention strategies, enhance premium offerings, and support the continued growth of a multi-million-dollar premium hospitality business.
Qualifications
6+ years of experience in premium services, hospitality, account management, customer success, business development, or sports and entertainment.
Experience leading, developing, and holding teams accountable to clear goals and service standards.
Highly organized, strategic, and detail-oriented with strong follow-through and operational discipline.
Strong business acumen with the ability to analyze trends, identify opportunities, and drive results.
Exceptional communication, relationship-building, and problem-solving skills.
Experience with CRM and ticketing platforms such as Salesforce, KORE, Archtics, Ticketmaster, or similar systems preferred.
Ability to work evenings, weekends, and holidays as required by the event schedule.
Skills & Competencies
Excellent organizational skills and attention to detail
Exceptional organizational, communication, and leadership skills.
Ability to thrive in a fast-paced environment while managing multiple priorities.
Demonstrated sound judgment, professionalism, and accountability.
Ability to maintain confidentiality and handle sensitive information with discretion.
Commitment to the values and standards of Tepper Sports & Entertainment.
Work Environment
This job operates in a professional office environment (mostly office environment, outside in a stadium facility at times which may include inclement weather conditions).
Tepper Sports & Entertainment is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.