Job Title: Lead Security Officer Department: Security and Traffic Operations Reports To: Director of Security FLSA Status: Non-Exempt SUMMARY The Security Department provides year-round coverage for Lumen Field, the Lumen Field Event Center and WAMU Theater. In addition to fulfilling all Security Officer responsibilities, the Lead Security Officer provides first-line supervision and serves as the primary liaison between security officers and the security management team. This position, in addition to the duties of the security officer, will oversee and implement policies and procedures for the efficient and safe operation of Lumen Field, Lumen Field Event Center and WAMU Theater; assist with developing internal training programs related to current industry standards for security best practices, assist with the development and maintenance of physical security measures and technology relevant to a professional sports venue and in compliance with the NFL Best Practices for Stadium Security. This is a full-time non-exempt position and at times will require work during evenings, weekends and holidays. ESSENTIAL DUTIES AND RESPONSIBILITIES
Perform payroll functions for security personnel using Dayforce or other designated software system
Supervise full and part-time security officers via the assignment of schedule placements and duties for that shift as appropriate for the event
Build the work schedule of all full and part-time security officers, ensuring there is proper coverage to maintain the needed security related services
Ensure all part-time security officers scheduled to work do not exceed an average of 30 hours per week, in compliance with the organization’s HR policy
Build staffing and assignment grids for all special events, including participation in meetings with Security Department leadership and event managers
Assist with security related activities as deemed appropriate
Maintain excellent working relationships with all internal and external partnerships
Assist the Director of Security with the management of requests for vacation, sick leave and time away from the building, ensuring that there is adequate coverage to maintain security services at all times
Monitor and record employee performance. Participate in misconduct and other report investigations as necessary, as well as disciplinary decisions discussions
Provide direct supervision and assume overall shift responsibility during assigned work periods, ensuring personnel are effectively supervised, operational objectives are met and all security and safety protocols are consistently enforced
Ensure all incident reports, event reconciliation reports, and end-of-shift reports are completed accurately, thoroughly and within established timelines, and that all required documentation is submitted and maintained in accordance with departmental policy
Ensure day-to-day operational decisions are made in accordance with established departmental policies, procedures, and directives and elevate matters through the chain of command when guidance, approval, or additional oversight is required
Participate in and lead the hiring and onboarding of part-time and event security personnel, ensuring all documented onboarding processes are followed and that newly assigned officers receive the training, guidance and mentorship necessary to perform their duties effectively on their assigned shift
Perform other duties as assigned
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Demonstrated supervisory or leadership experience in a security, law enforcement, military, emergency services, venue operations or related field
Proven ability to lead and motivate teams in a fast-paced, dynamic environment while maintaining a positive and professional demeanor
Excellent judgment and discretion when handling sensitive information, with the ability to maintain confidentiality at all times
Self-motivated with the ability to demonstrate initiative, exercise sound decision-making and work independently with minimal supervision
Exceptional organizational, time management and prioritization skills, with the ability to manage multiple tasks and competing priorities effectively
Strong computer proficiency, including Microsoft Office Suite and other security, scheduling, reporting and access control software applications
Outstanding interpersonal, verbal and written communication skills, with the ability to interact professionally with staff, guests, contractors, public safety partners and venue stakeholders
Strong attention to detail and commitment to accuracy in reports, documentation and operational processes
Demonstrated ability to remain calm and effective during emergencies, incidents and high-pressure situations
Ability to work a flexible schedule, including evenings, weekends, holidays and special events as operational needs dictate
Strong work ethic, dependability, and commitment to maintaining a safe, secure and customer-focused environment
Must be able to obtain Basic First Aid and CPR/AED certification within twelve (12) months of hire
EDUCATION and/or EXPERIENCE
High school diploma
Some college education preferred; preference given to candidates with coursework or degrees in Criminal Justice, Security Management, Emergency Management, Public Safety or related fields of study
Prior supervisory or leadership experience in corporate security, venue security, military, law enforcement, emergency services or a closely related field required
Experience leading teams in a dynamic, customer-service-oriented environment, including responsibility for personnel supervision, training, scheduling, performance management and operational decision-making
Corporate security, military or law enforcement experience strongly preferred
Experience working in a stadium, arena, entertainment venue, critical infrastructure environment or other large public gathering facility is preferred
WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Will at times be exposed to varied weather conditions
During event days long periods of walking and standing are required
Regularly required to use hands and fingers as well as walk long distances
Required to reach with hands and arms
Required to stand, sit, stoop, kneel, crouch and crawl
Required to lift up to 30 pounds
The ability to focus, peripheral vision and close vision
Employee may be required to work extended hours, including evenings, weekends and holidays
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. COMPENSATION AND BENEFITS
The hourly rate for this position is: $33.50
The hourly range applies to the current posting. The posted hourly range may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.