IT Support and Operations Specialist

About Us

The Colorado Rockies Baseball Club is embracing the climb, committed to building a championship-caliber organization on the field, in the clubhouse, and throughout our business operations. We embrace innovation, collaboration, and evidence-based practices to support our players, staff, and fans.

Rooted in the traditions of America’s pastime, we operate with integrity, service, quality, and trust while striving to create an exceptional experience for our players, staff, and fans.

Position Summary

The IT Support and Operations Specialist provides dependable front-line technology support and hands-on operational assistance across the Colorado Rockies’ front office, Coors Field, McGregor Square, and other assigned locations. The Specialist resolves common employee technology issues, prepares and supports end-user equipment, assists with onboarding and offboarding, maintains accurate asset and installation records, and helps keep physical technology infrastructure organized and documented.

This position gives employees a clear, responsive point of contact for routine technology needs and helps reduce avoidable demand on network, security, infrastructure, and application specialists. The Specialist follows established procedures, records work in the service-management system, keeps useful documentation current, and brings complex or higher-risk issues to the appropriate technical owner. The role also supports approved technology installations and event operations, including cabling and coordination with outside vendors.

Essential Duties & Responsibilities

Employee and Endpoint Support

• Act as a first point of contact for incidents, service requests, and questions submitted through Freshservice or other approved support channels; create or update tickets when work is received through another channel.
• Troubleshoot common Windows, macOS, mobile-device, printer, peripheral, account-access, collaboration, and connectivity issues using approved procedures and available knowledge articles.
• Prepare, configure, deploy, maintain, and recover computers, phones, tablets, monitors, printers, and related equipment in accordance with Information Systems standards.
• Assist with approved software installation, endpoint configuration, device-management, and endpoint-protection tasks using assigned tools and access.
• Support Microsoft 365, Teams, conference-room technology, telephones, displays, and other employee-facing services at the level appropriate to the role; route application-specific or platform issues to the designated owner.
• Provide routine assistance with account and access requests, including onboarding, role changes, and offboarding, following documented approval and identity-verification procedures.
• Keep employees informed about ticket progress, expected next steps, and any information needed to resolve the issue; confirm completion and document the outcome.

Technology Operations and Infrastructure Support

• Create, terminate, label, test, and troubleshoot Ethernet and other low-voltage data cables as trained and authorized.
• Assist with installation, repair, labeling, organization, and documentation of data runs, patch panels, racks, network closets, and related physical infrastructure.
• Assist with equipment moves, additions, and changes in offices, stadium areas, equipment rooms, and other Rockies locations.
• Perform initial checks of wired and wireless connectivity, cabling, device connections, and switch-port issues; escalate configuration, security, or service-impacting changes to the responsible engineer.
• Assist with routine technology deployment and refresh projects, including staging equipment, coordinating access, tracking assets, validating operation, and documenting handoff.
• Help maintain hardware inventory, assignment records, warranty and lifecycle details, cable labels, and installation documentation in the designated systems.

Vendor Project and Venue Coordination

• Coordinate approved on-site work with vendors and service providers, including cabling, cameras, access-control equipment, displays, and other connected devices.
• Confirm installation areas, schedules, access requirements, and approved specifications with the project owner before work begins; keep the responsible Information Systems lead informed of concerns or deviations.
• Observe and verify completed work against the documented scope, report deficiencies, and record equipment details, test results, photos where appropriate, and handoff information.
• Assist with technology support for games, events, and other business-critical operations as scheduled, including preparation, basic troubleshooting, and escalation.
• Work with vendors and Major League Baseball support teams as assigned to resolve routine issues and provide requested troubleshooting information.

Service Quality Documentation and Security

• Use Freshservice to maintain accurate ticket categories, work notes, ownership, status, and resolution details; follow established intake and escalation practices.
• Create and update concise knowledge articles, runbook steps, equipment records, and process instructions on the approved Information Systems Teams site or system of record.
• Identify repeated incidents, confusing procedures, inventory gaps, and avoidable manual steps; share practical improvement suggestions with the operational lead.
• Follow security, privacy, identity-verification, change-management, safety, and equipment-handling requirements. Protect credentials and organizational information.
• Use only assigned access and approved procedures. Escalate suspected security events, unauthorized access, lost or stolen devices, safety concerns, and unapproved changes promptly.
• Collaborate with Information Systems colleagues and share relevant knowledge so recurring support work can be handled consistently and backed up.

Role Scope and Escalation

The Specialist owns routine front-line support and assigned operational tasks. The position works within documented standards and delegated access. Complex network, infrastructure, security, enterprise-application, architecture, or service-impacting decisions remain with the designated specialist or operational leader. The Specialist is expected to recognize when a request exceeds the role’s authority or experience, preserve relevant ticket details, and escalate promptly rather than make unapproved changes.

Primary Outcomes

• Employees receive timely, courteous assistance for common technology needs and know how to request help.
• Routine support work is resolved or routed at the appropriate level, with clear ticket ownership and follow-through.
• Equipment, inventory, cabling, and installation records are accurate enough to support reliable operations and lifecycle planning.
• Common procedures and knowledge are documented so support does not depend on one person’s memory.
• Installation and vendor work is completed safely, verified against approved requirements, and handed off with useful records.

Measures of Effective Performance

Performance is evaluated through the quality and reliability of the work and the Specialist’s contribution to team service outcomes. Measures may include:

• Accurate, timely ticket documentation, follow-through, and appropriate escalation.
• Quality and consistency of routine support and employee communication.
• Accuracy of assigned device, inventory, cabling, and installation records.
• Completion and usefulness of assigned knowledge articles and operational procedures.
• Adherence to security, change, safety, and equipment-handling requirements.
• Contribution to reducing repeat issues and improving front-line support capacity.

Job Qualifications

• Hands-on experience using and troubleshooting Windows computers, mobile devices, printers, and common office technology, gained through employment, education, internship, or equivalent experience.
• Basic understanding of computer hardware, operating systems, user accounts, and wired and wireless connectivity.
• Ability and willingness to learn safe, repeatable methods for creating, testing, labeling, and troubleshooting network cables and supporting physical technology installations.
• Strong customer-service skills, clear communication, patience, and sound judgment when handling employee requests and sensitive information.
• Organized and dependable approach to documenting work, maintaining equipment records, managing multiple requests, and following issues through to completion.
• Ability to follow technical instructions, diagrams, installation plans, change procedures, and escalation guidance.
• Ability to work independently on routine tasks while recognizing when an issue requires approval or specialist support.
• Commitment to learning new systems, tools, and procedures and contributing to a collaborative team.

Preferred Skills

• Experience in help desk, desktop support, technical operations, or customer-facing technology support.
• Experience supporting Microsoft 365, endpoint-management tools, identity platforms, or endpoint-protection software.
• Familiarity with Freshservice or another service-management platform; NinjaOne, Okta, Microsoft Entra ID, or comparable tools.
• Experience with Cat5e/Cat6 cable termination and testing, patch panels, network closets, low-voltage work, audiovisual systems, cameras, or access-control installations.
• Relevant technical coursework, vocational training, certifications, or a degree in information technology, networking, cybersecurity, or a related field. A degree is not required.

Work Schedule & Location

Support hours are generally Monday through Friday, 8:00 a.m. to 5:00 p.m.

Occasional evening, weekend, holiday, or after-hours work may be required for maintenance, projects, games, or events.

Limited game-day support, travel, and Spring Training coverage may be required based on operational needs.

The position works across multiple locations, including offices, stadium areas, network closets, equipment rooms, and other operational spaces.

Physical Job Requirements

• Ability to lift and carry computers, monitors, printers, and other technology equipment; ability to lift up to 50 pounds, with or without reasonable accommodation.
• Ability to work from ladders or step stools and access equipment in offices, network closets, ceilings, concourses, and other facility areas.
• Ability to bend, kneel, reach, stand, and walk for extended periods while installing or troubleshooting equipment.
• Ability to use hand tools, cable testers, labelers, and other basic installation equipment.
• Ability to work in active office, stadium, construction, equipment-room, and event environments.

Compensation & Benefits

Pay Range: $28.00 to $34.00 per hour. This is a regular-status, full-time, non-exempt position.

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, job-related skills, and any other factors the Colorado Rockies consider relevant to the hiring decision for this position.

In addition to the base salary, the Club believes in providing a very competitive and generous compensation and benefits package for its employees. Benefits include but are not limited to Medical, Dental, Vision, 401(k) with employer match, generous vacation and holiday program, employee parking, employer-provided game tickets to home games, onsite fitness classes and experiences, employee discounts on merchandise, and so much more! All benefits are subject to eligibility requirements and the terms of official plan documents, which may be modified or amended at any given time.

Application Process

Applications will be reviewed on a rolling basis but must be received by 11/23/26. The posting may be removed or extended at any time.

The estimated time to complete the recruitment process will be by 01/04/27.

A note for Colorado Rockies employees: Please apply via the internal job board in UKG by following these prompts: MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW

If you cannot access UKG, please list your most recent Manager as an Employee Reference on your application.

Equal Opportunity Employer

Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.

The Colorado Rockies participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.