Intern, Premium Client Service

The Miami HEAT and Kaseya Center are looking for a Premium Client Service Intern to assist and provide support to the Premium Client Service Department. Applicants should be motivated and comfortable interacting with guests and high-end clients. Applicant will assist the Premium Client Managers on various daily tasks, prioritizing and maintaining part-time staff and other department materials. They will assist with all HEAT games and Concert responsibilities.

Essential Duties & Responsibilities: 

ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list.        

• Support the Premium Client Service Department.
• Assist Premium Client Managers with day-to-day operations.
• Interact with premium guests, suite holders, and high-end clients.
• Help coordinate and supervise part-time staff.
• Maintain departmental materials and administrative processes.
• Provide support during all HEAT games and concerts.
• Manage multiple projects and deadlines in a fast-paced environment.

Desired Qualifications:

To perform this job successfully, an individual must be able to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

• Prior customer service or customer support experience.
• Strong written, verbal, and interpersonal communication skills.
• Comfortable interacting with guests and premium clientele.
• Excellent organizational and time-management abilities.
• Ability to work under pressure and handle multiple responsibilities simultaneously.
• Enjoy working directly with people in a service-oriented environment.
• Availability for all HEAT games, concerts, and holiday events.

Skills This Role Emphasizes

• Customer relationship management
• Event operations and hospitality
• Professional communication
• Problem-solving under pressure
• Organization and multitasking
• Teamwork and client service excellence

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP