The Inside Sales Representative is responsible for generating new business revenue across the Washington Commanders ticket portfolio, including season tickets, group outings, suites, and premium hospitality experiences. This full-menu sales role provides an exceptional opportunity to gain hands-on experience in professional sports while developing the foundational skills necessary for long-term success in sports sales.
The Washington Commanders Inside Sales program is designed to be more than an entry-level position. It is a launching pad for ambitious, career-minded individuals to develop their sales skills through hands-on-experience, structured training, daily coaching, and mentorship from experienced sales leaders. Representatives will gain exposure to multiple areas of the ticketing business while learning the fundamentals of sales outreach, relationship building, presenting solutions, and closing new business.
The ideal candidate is competitive, positive, coachable, motivated, and eager to learn. Success in this role requires a strong work ethic, resilience, a commitment to building relationships, consistent outbound sales effort, completing face-to-face appointments and the ability to embrace feedback in a fast-paced, goal-oriented environment.
The Washington Commanders are committed to developing future leaders within the organization and have a strong history of promoting from within. As a result, the Inside Sales team serves as the primary pipeline for career advancement within the organization, providing a clear path to roles on our Account Executive teams and opportunities to grow further into Premium Sales and leadership positions.
Candidates looking to establish a foundation for a long-term career in sports sales will find unmatched opportunities for growth, coaching, and career progression within one of the NFL's premier organizations.
Essential Duties and Responsibilities:
- Contact current and past customers and qualified sales leads to generate new sales
- Ability to sell and up-sell, including but not limited to: season ticket plans, suites, as well as group packages
- Responsible for working on a computerized ticketing system
- Handle all facets of work associated with incoming customer inquiries for all Washington Commanders ticket sales
- Responsible for meeting the required outbound metrics including call volume, meetings booked, and meetings completed
- Flexibility to work shifts that include evenings and weekends
Training & Development:
- 2- week comprehensive onboarding
- Bi-weekly 1-on-1 coaching sessions focused on professional growth and skill development
- Weekly Inside Sales team training
- Weekly department-wide training led by sales leaders
- Monthly training led by senior sellers in “Pod” mentorship program
Qualifications, Skills, and Requirements:
- Education: Bachelor’s Degree
- Must be computer literate with knowledge of Microsoft Office applications (Word, Excel, Outlook) and demonstrate proficiency utilizing the Internet
- Must have excellent communication skills, good grammar, voice and diction
- Must have strong interpersonal skills and a team-oriented spirit to provide exceptional service to our Washington Commanders fans
- Ability to understand products and services, research and communicate information and record daily activities in a fast-paced environment
- Ability to work well within a team environment, yet comfortable completing tasks independently
Compensation and Perks:
- Competitive commission structure: 10% on all ticket products
- Eligibility for 401(k) and health benefits
- Opportunity to work Washington Commanders home games and special events at Northwest Stadium
- Learning and professional development through training, coaching, and mentorship from industry-leading sales professionals
- Clear career advancement opportunities with proven track record of internal promotions
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.