The IT Help Desk Technician provides Tier 1 and entry-level Tier 2 IT support for designated departments, covering Windows and macOS computers, mobile devices, peripherals, Microsoft 365, conference rooms, and retail POS systems. The role is also an integral part of IT support for Steelers game days, concerts, and other stadium events.
This is an entry-level, customer-focused role, well suited to a recent college graduate or someone coming off a strong IT internship. The ideal candidate is a clear communicator with solid troubleshooting skills, exceptional customer service, and a willingness to learn on the job.
Responsibilities
• Provide timely, professional first-line support for all IT issues, in person and remotely.
• Troubleshoot Windows and macOS computers, iOS and Android devices, monitors, docking stations, and other peripherals.
• Assist users with Microsoft 365 apps, including Outlook, Teams, OneDrive, and SharePoint.
• Set up and secure new user workstations, including device provisioning, peripherals, first sign-in, and authenticator registration.
• Install, configure, and troubleshoot printers, multifunction devices, and conference room technology, including Teams Rooms.
• Troubleshoot conference room equipment and provide standby meeting assistance as needed.
• Handle Active Directory and Entra ID account tasks, including password resets, account unlocks, and MFA re-registration.
• Serve as first responder for POS issues, including terminals, Verifone payment devices, gift card processing, and peripherals.
• Support game days, concerts, and other stadium events, including pre-event equipment checks, rapid response, and post-event follow-up.
• Assist other members of IT dept with tasks and projects as assigned.
• Log and prioritize every request in the ticketing system and maintain knowledge base articles and the hardware asset inventory.
Qualifications
• Bachelor's degree in Information Technology or a related field, or equivalent hands-on experience.
• 0–2 years of IT support experience; internships, co-ops, and campus IT jobs count.
• Strong customer service skills, with patience for non-technical users and the ability to stay calm under pressure.
• Clear verbal and written communication, and the organization to manage multiple tickets at once.
• Comfortable troubleshooting Windows 11 and Microsoft 365, with familiarity with macOS, iOS, and Android.
• Basic understanding of Active Directory and networking fundamentals, such as DNS, DHCP, Wi-Fi, and VPN.
• Self-starter who works well independently and as part of a small team.
Preferred Qualifications
• Exposure to Intune, Windows Autopilot, or Entra ID.
• Experience with POS systems, Business Central, or other retail technology.
• Experience with Microsoft Dynamics 365, Power BI, Power Apps, and/or Power Automate.
• Experience working live events, venues, or other high-volume environments, including part-time or student jobs.
• Experience with conference room AV or Microsoft Teams Rooms.
• CompTIA A+, Network+, or Security+ certification.
Location & Schedule
• Full-time, on site in Pittsburgh, PA.
• Works all Steelers game days, concerts, and other stadium events, including weekends, occasional late nights, and potential holidays.
• Able to lift and carry equipment up to 50 lbs and move around the stadium during events.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.