The NFL Media group is looking for a TOC Operator who thrives in a fast-paced, collaborative environment and demonstrates strong technical, communication, organizational, and problem-solving skills while supporting live broadcast and transmission operations. The TOC Operator performs a broad range of technical and operational duties, including monitoring systems, coordinating broadcast workflows, and ensuring all technical facility requests are resolved in a timely and effective manner. The ideal candidate has extensive knowledge in operation of broadcast routing systems, including split routes and familiarity with other broadcast transmission systems. This role requires a strong understanding of analog, digital, and SMPTE 2110 signal flows, as well as the ability to troubleshoot technical issues in a fast-paced broadcast environment. As the first point of escalation for broadcast and transmission issues, the TOC Operator is responsible for communicating with Operations and Production Management in a timely and effective manner.
Responsibilities
- Work closely with the NFL Media Production team, Streaming Video Group, NFL Films Technical Operations, Encompass Atlanta Technical Operation, and all 32 NFL Clubs to ensure all video content is received and distributed to broadcast specifications.
- Partner with the Remote Operations team to support the transmission and receipts of feeds for live remote productions, including NFL Network games, the Super Bowl, NFL Combine, NFL Draft, Hall of Fame Enshrinement, and other NFL Network remote projects.
- Collaborate with the Streaming Video Group (SVG) to ensure content is captioned across NFL.com, NFL Fast Channel, NFL+ streaming platforms.
- Partner closely with the Engineering team to troubleshoot all issues that may occur with a feed or broadcast.
- Communicate with NFL Network Master Control during live broadcasts to ensure signal continuity.
- Perform test bar setups as needed
- Conduct extensive transmission, sync, and fax checks prior to live shows and remote events.
- Manage booking and goodnight procedures for The Switch, Lumen, AT&T Fiber, and Satellite orders.
- Responsible for the generation of broadcast reports as required.
Required Qualifications
- Minimum of 5 years of experience in a broadcast operations environment, including 2110, HD/SD, ASI, JPEG and MPLS signals, with the ability to troubleshoot those signal paths.
- Strong understanding of analog, digital, and SMPTE 2110 signal flows.
- Ability to read audio meters, digital and analog waveform monitors, and set up test bars.
- Strong understanding of common broadcast signal problems and how to rectify them (ex. audio levels or distortion, sync issues, and video issues).
- Ability to perform sync and fax checks prior to live broadcasts and events.
- Familiarity with EVS IP Director ingest server systems.
- Strong organizational skills with the ability to manage multiple feeds to ensure high broadcast quality.
- Strong written and verbal communication skills, including ability to document on-air issues and have maintain excellent telephone etiquette.
- Must be willing to work flexible schedules, including nights, weekends and holidays.
Other Key Attributes / Characteristics
- Possess a strong work ethic, positive attitude and leadership qualities.
- Demonstrated ability to adapt and thrive in a fast-paced and dynamic environment.
- Strong problem-solving and troubleshooting skills
- Ability to manage multiple tasks and priorities at the same time.
- Excellent teamwork and collaboration skills.
Terms / Expected Hours of Work
- Minimum 40 hours/week or less as business needs permit
- This is an in-office position.
- Must be willing to work a flexible schedule including nights, weekends and holidays.
- This job posting is for a position with one of the NFL’s third-party agency partners that provides services to the NFL. The individual selected for this role will be an employee of that third-party agency and not the NFL. All compensation, benefits, and other terms and conditions of employment are handled by the agency. The assignment to provide services to the NFL will be limited in duration but may be extended for an additional period by agreement between the NFL and the agency.
Salary / Pay Range
This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.
Benefits Information
To learn more about our comprehensive benefits offerings, please visit: NFL BENEFITS
At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.
NO RELOCATION ASSISTANCE WILL BE PROVIDED.
The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.
WHO WE ARE:
NFL Core Values:
- Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
- Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
- Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
- Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.
NFL Leadership Attributes:
- Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
- Execute: We take action with precision, delivering results that drive our goals forward.
- Inspire: We motivate others through vision, energy, and a commitment to excellence.
- Live Our Values: We embody our core principles in every decision and action.
- Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
- Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact
WHO YOU ARE:
Talent Attributes: What we expect for our employees:
- Embody an enthusiastic, proactive can-do attitude
- Embrace grit, free from ego or entitlement
- Excel as a relationship builder, with the ability to influence
- Eager learner, driven by passion rather than just ambition
- Encompasses an incredible work ethic with an agile mindset