Guest Services Representative

This summer, the world comes to our stadium as we host FIFA matches. We’re building a team of motivated individuals ready to create unforgettable fan experiences. Whether you're looking for short-term summer work or a full season-long opportunity, there’s a place for you on our team.

A Guest Services Representative may work as a ticket taker, usher, mobility services representative, guest service station attendant, or in other non-security positions. Each area plays a vital role in delivering exceptional customer service to guests at Levi's Stadium. The position requires sharp observation skills, strong communication skills, and a passion for interacting with people.

Responsibilities and Duties:

• Serves as information specialist: knowledgeable about the stadium and events in order to appropriately respond to guest comments, questions, and requests.

• Verifies credentials and scans tickets, allowing access or redirecting guests to the correct location.

• The “eyes and ears” of Levi’s Stadium: GSRs operate radio or other communication equipment, tablets, and handheld ticketing devices.

• Safely operates and monitors escalators and elevators to ensure the safety of guests.

• Assists guests with limited mobility to navigate the stadium and parking lot as needed.

• Prepares and maintains assigned sections for guests, which could include wiping down seats, looking for potential hazards, and/or reporting safety concerns.  

• Provides assistance with lost and found.

• Proactively seeks opportunities to make lasting positive memories for our guests.

• Commits to delivering Levi’s Stadium’s Common Purpose, Core Values, and Service Promise.

• Other duties as assigned.

Required Abilities and Skills:

• Ability to communicate with and listen to diverse populations.

• Ability to multitask and work in a fast-paced environment.

• Must be able to maintain a positive and professional attitude while handling difficult situations.

• Work cooperatively with all team members across all departments.

• Ability to react appropriately in emergency and high-stress situations.

• Maintain regular and reliable attendance.

Education and Experience:

• Must be 18 years old.

• High school degree or equivalent.

• Government-issued ID.  

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

The employee will be exposed to outdoor weather conditions.

The employee is constantly required to stand and walk. The employee is regularly required to talk and hear. The employee may be occasionally required to stoop, kneel, crouch, and lift and/or move up to 25 pounds. Certain positions may require the employee to push or pull 250 pounds.

Specific vision abilities required by this position include close vision and depth perception.

The employee will wear a Levi’s Stadium issued Uniform, which will vary on location assigned and weather.

This position requires the ability to work events on evenings, holidays, weekdays, and weekends.

Travel:

0% of local travel time expected for this position.

Compensation:
$21.50 per hour

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.