Guest Services Representative

The Guest Services Representative – Part-Time is responsible for assisting guests in various capacities to ensure a positive and memorable experience at SS&E events. This includes operating Guest Services locations, managing event night paperwork, tracking incidents, and supporting service initiatives. The representative will assist with administrative and event coordination duties as assigned. This role requires strong customer service skills, adaptability, and alignment with SS&E’s core values of Integrity, Success, and Caring. Representatives must be available for a flexible schedule, including evenings, weekends, holidays, and daytime events, and work across all SS&E franchises and contracted events such as concerts, family shows, and the San Antonio Stock Show and Rodeo.   

What You’ll Do: 

• Provide exceptional customer service while greeting guests, assisting with directions, seating and ticketing issues, accessibility needs, lost and found, and other guest service opportunities.
• Operate Guest Services locations, including opening, closing, and maintaining service stations throughout events.
• Complete and submit event paperwork, track incidents using internal software, and monitor inventory for service recovery items.
• Assist the Fan Experience Associate Manager and Coordinator with the execution of service initiatives and event coordination tasks.
• Maintain a strong knowledge of the arena, event schedules, and available resources to assist guests effectively.
• Support SS&E’s mission by upholding and promoting core values and service standards in all interactions.  
  

Who You Are:   

• Prior customer service experience required.
• Ability to work long and flexible hours, including evenings, weekends, and holidays.
• Proficiency in typing and using a computer for tracking and documentation.
• Strong attention to detail, multitasking, and adaptability.
• Able to work 70% of events at the Frost Bank Center each month.

Physical Requirements: 

• Frequently standing, walking, and moving around the venue.
• Occasionally lift and carry items up to 20 pounds.
• Regularly using a computer or mobile device for logging information.
• Must be able to walk long distances, traverse stairs quickly, push wheelchairs with guests seated in them, and stand for extended periods.
• Must be able to work in various weather conditions when assisting guests outdoors.