Position Summary:
Guest Experience Staff serve as a liaison of the Miami Marlins and loanDepot park’s guests to ensure that Exceptional Service is provided as it relates to, but not limited to, ticketing, housekeeping, guest flow, general park operations, and guest overall experience.
Essential Functions:
- Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact
- Exhibit a friendly, guest service-oriented attitude and professional appearance at all times.
- Assist guests with locating seats and escorting guests to their seat, if necessary, in a professional manner.
- Assisting with access control, ensuring all guests are in their proper locations when seated.
- Assume ownership in resolving guest challenges around the stadium (e.g. mask enforcement, fighting, prohibited items, bag rules, and duplicate ticket issues).
- Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
- Be knowledgeable of various points of interest available for the enjoyment and entertainment of our guests.
- Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.
- This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Marlins and loanDepot park.
Qualifications & Requirements:
- Availability to work a minimum of 80% of ALL loanDepot park events, which includes all Miami Marlins home games, Monster Jam, concerts, and more. This may include weeknights, weekends, and holidays.
- Hospitality industry experience a plus.
- Customer service experience (entry level or supervisory) preferred but not required.
- Must have a positive attitude and ability to deliver world-class service with a smile and outstanding communication skills
- Requires attention to detail and the ability to adapt to changing and difficult situations.
- Must have the ability to anticipate needs, assess situations and act accordingly.
- Fluent in English, Spanish beneficial.
- Must be 18 years of age
Benefits:
- Overtime Pay (1.5 times regular rate)
- Paid Training
- Free Parking
- Discounted Employee Meals
- Discount at the Team Store
- Eligible for Home Run Hitter Recognition Program – per homestand
- End of Season Celebration
- Service Awards – Tenured Recognition Program
- Referral Program Bonus
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.