Event Receptionist

Cavaliers Holdings LLC is obsessed with delivering epic experiences for our team members, our fans, our community and the world. Fueled by an unapologetically bold, inclusive and high-impact culture, we strive to recruit individuals who are enthusiastic and purposeful in carrying out our vision as transformative leaders in sports and entertainment. If you are ready to bring your best to the dynamic, high‑performance environment of the Cavs, Cleveland WNBA, Monsters, Charge, RESN and Rocket Arena - where we come together to create moments that move, inspire, and uplift - then we want to hear from you.

JOB SUMMARY:

It is the primary responsibility of the Event Receptionist (Part-Time) to answer all incoming calls, greet incoming guests, provide excellent customer service, be knowledgeable and informative regarding building, events and activities information at Rocket Arena. 

This is a part-time position that works various weeknights and weekends from 5:30PM through the end of the event (typically 10pm-12am), based on the Rocket Arena events schedule. This position works 10 – 15 hours per week during the season (October – April).

ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Answer all incoming phone calls in a quick, friendly, knowledgeable and informative manner.
• Transfers calls as required to the appropriate team or team member.
• Answer questions; provide accurate information regarding events, hours of operations, promotions, and directions.
• Answer guests’ questions about Rocket Arena events and activities.
• Greet guests, clients, partners, visitors, team members and others at Rocket Arena.
• Offer high level customer service to all team members and guests.
• Monitor activities at entrances.
• Exhibit a professional demeanor and willingness to assist all guests whenever possible.
• Clear verbal communications skills to represent Rocket Arena in an intelligent, professional, and courteous manner.
• Ability to sit at a desk for long periods of time.
• Exhibit exceptional customer service at all times.
• Ability to multitask and work independently with precise detail.
• Maintain clean and organized working areas.
• Ability to work in a team setting and communicate effectively.
• Ability to work in a fast-paced environment.

REQUIRED QUALIFICATIONS:

• High School Diploma or GED required.
• Prior administrative experience. 
• Strong customer service experience.
• Highly proficient verbal communication skills.
• Must be able to work independently and provide exceptional customer service to all callers, guests and team members.
• Must be proficient in Microsoft Office (Outlook, Word, and Excel).
• Must have availability to work onsite at Rocket Arena various weeknights and weekends from 5:30PM through the end of the event, based on the Rocket Arena events schedule.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Actual compensation will depend on your experience, education/credentials, skills, and how they fit our organizational needs. Rock Entertainment Group offers a robust perks package with healthcare, dental, vision, retirement, and more!