Event Captain - Special Events

Department: Special Events

Reports to: Director, Special Events

Classification: Part-Time/Non-Exempt

Summary/Objective

The Houston Astros’ Special Events department oversees and manages events, meetings, and conferences at Daikin Park. The part-time Event Captain role supports the Event Operators as the onsite, day-of contact for clients, ensuring a successful event by serving as the central point of communication for all internal operations teams.

Essential Functions & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Read and analyze Event Sheets to gather event information, determine proper set up, timeline, and specific client needs.
• Ensure venue is prepared to welcome guests prior to event start, including room set-up, audio visual, security, parking, guest services staff, and engineering.
• Act as day-of point of contact for events, including greeting clients and assisting them with all of their day-of event needs.
• Supervise set-up and breakdown of event spaces, when necessary.
• Anticipate client and guest needs to enhance the overall event experience.
• Problem-solve in a timely and professional manner.
• Work in unison with internal teams and external vendors to ensure a positive client and guest experience.
• Maintain a strong understanding of ballpark policies to help ensure the safety of all guests and employees.
• Perform other duties as assigned.

Qualifications

• Minimum 2 years of experience in a client-facing, customer service role.
• Must be able to work in a fast-paced environment while maintaining strong attention to detail.
• Ability to maintain a positive attitude while handling difficult situations is essential.
• Must have reliable transportation to and from work.
• Experience in events, hospitality, or service industry is preferred.

Work Environment

This role routinely uses standard office equipment such as computers, phones and photocopiers.  The noise level is usually moderate but can be loud within the stadium environment.  Majority of time spent in indoor, climate-controlled environment of offices. May also be exposed to partially sheltered outdoor environment subject to climate fluctuations (rain, heat, cold, etc.).

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close and focused vision. Ability to regularly work on your feet for long hours and climb stairs/ramps throughout the ballpark. The position requires the ability to walk long distances and stand for 4 to 5 hours at a time without a break. Ability to lift and move up to 25 pounds on occasion.

Position Type and Expected Hours of Work

This is part-time position with 20 hours of expected work per week.  Due to the nature of this position, the position requires hours of work and days that include frequent evenings/nights, weekends and holidays.

Travel

Travel will not be required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

EOE/M/F/Vet/Disability