Email Marketing Specialist

Become a part of the team behind the team.

As employees of the Portland Trail Blazers at the Rose Quarter, we do more than basketball. We are blazing trails toward winning championships on and off the court. 

We are pioneers and innovators. We look for people who push boundaries, who dream, who are committed to inclusivity – who want to contribute to Rip City!

As our Email Marketing Specialist, you will bring campaigns to life across email, SMS and lead nurture campaigns for the Portland Trail Blazers and Rose Quarter. You will lead hands-on email production and day-to-day campaign delivery, and own SMS strategy and execution. You will collaborate with teams across the organization to develop and deliver relevant, personalized communications and scalable customer journeys across channels. Using use your analytical thinking and creative problem-solving skills you’ll develop engaging email campaigns, troubleshoot challenges and evaluate performance to find opportunities for improvement.

Our ideal candidate is a hands-on marketing professional with experience building and delivering email marketing campaigns and working with marketing automation platforms. You’ll bring strong organizational and project management skills, along with the ability to balance priorities and manage multiple campaigns in a dynamic environment.  We’re looking for someone collaborative and adaptable who enjoys working across teams to bring campaigns to life. You take ownership of your work, look for ways to improve processes and are energized by creating meaningful connections with audiences. If this sounds like you, we’d love to hear from you. Apply today!

DAY-TO-DAY:

• Execute and schedule email and lead nurture campaigns in Marketo and other approved platforms, coordinating assets and targeting across brands and departments.
• Create and build emails using tools such as Knak or comparable platforms, translating campaign briefs into brand-aligned copy, layouts, reusable templates and dynamic content.
• Own day-to-day email campaigns from brief to launch, prioritizing requests, coordinating timelines and stakeholder feedback, and delivering to agreed scope and quality.
• Maintain the email and SMS production calendar; track project status and metrics, and escalate delivery risks or capacity constraints to the Demand Generation Manager.
• Quality-check emails and SMS messages for copy, links, personalization, accessibility, mobile rendering, audience selection and tracking before launch.
• Develop and implement the SMS marketing strategy, including campaign planning, audience segmentation, messaging, scheduling and testing. Monitor performance and find opportunities to drive fan engagement and conversion.
• Maintain audience segmentation, list hygiene and suppression rules across email and SMS; partner with BI and CRM teams to align targeting with reliable data and campaign objectives.
• Build and maintain nurture programs and customer journey automations; apply A/B testing and personalization to improve engagement and conversion.
• Troubleshoot campaign issues, monitor deliverability and follow applicable email and SMS compliance requirements (including consent, opt-out and carrier standards) and platform standards.
• Report campaign results, recommend optimizations and maintain documentation, templates and workflows that improve repeatability and efficiency.
• Committed to supporting and participating in a diverse and inclusive environment.
  
   

WE’D LIKE TO HEAR FROM YOU IF YOU HAVE:

• Have experience creating, editing and executing email marketing campaigns, including developing brand-aligned email copy, layouts and content using tools such as Knak or comparable platforms.
• Hands-on experience with marketing automation platforms, including campaign setup, scheduling, nurture programs and personalization.
• Working knowledge of SMS marketing strategy and execution, including campaign development, audience segmentation, subscriber management, performance measurement and compliance best practices.
• Skill in coordinating competing deadlines, approvals and campaign details across internal teams and external partners.
• Knowledge of audience segmentation, list hygiene, email compliance and deliverability practices, including SPF, DKIM and DMARC.
• Ability to interpret campaign data, design meaningful tests and translate results into practical improvements.
• Ability to troubleshoot email formatting and campaign logic, learn new tools and document repeatable processes.
• An adaptable, curious mindset and a desire to learn new tools, improve processes and find more effective ways to engage audiences.

WE’D BE THRILLED IF YOU ALSO HAVE:

• Working knowledge of HTML/CSS for email formatting and troubleshooting.
• Experience using SQL and Excel for extracting and segmenting data.
• Experience using Marketo, or Marketo Certifications.

Offers of employment are conditional upon the successful results of an individual background check. We consider qualified applicants with criminal histories and review results on an individual basis.

The Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PERKS: 

We invest in our employees inside and outside of work. Our benefits package for full-time teammates includes:

• Salary Range: $65,000 - $70,000 annually
• Competitive Healthcare Coverage
• Retirement Plan
• Paid Maternal & Parental Leave
• Flexible Time Off (3 weeks + 11 holidays)
• Wellness Perks
• Tuition Reimbursement
• Free Parking + Discounted Mass Transit Passes
• Discounted & Complimentary Tickets
• Ongoing Learning & Development