Ticket Operations Manager – Biloxi Shuckers
Job Summary:
The Ticket Operations Manager will oversee and execute all aspects of ticket operations for the Biloxi Shuckers and other events at Keesler Federal Park. Responsibilities include building game events, pricing, managing ticket inventory, collecting ticket revenue, processing and fulfillment, and ensuring the ticketing system functions properly and efficiently. This role will also manage ticket operations personnel and the day-to-day operations of the department.
The Ticket Operations Manager will assist in all aspects of ticket sales, including individual tickets, season ticket packages, and group tickets. They will work with the finance department to maintain all financial records, including daily, weekly, and monthly ticket sales reports, and will partner with the marketing department to evaluate the effectiveness of marketing campaigns on ticket sales.
Duties and Responsibilities:
- Oversee all ticket office functions, including but not limited to sales, staffing, cash handling, and balancing
- Manage and maintain the ProVenue ticketing system and all of its components
- Prepare time-sensitive, routine reports, including daily, weekly, and monthly sales reports
- Provide exceptional customer service while answering questions and resolving ticketing issues
- Assist with the creation and distribution of membership packages
- Hire, schedule, train, manage, and lead game day ticket sellers and ticket takers
- Assist the marketing department in evaluating the effectiveness of marketing campaigns on ticket sales
- Manage ticket operations for special events at Keesler Federal Park
- Other duties as assigned
Qualifications:
- Bachelor’s degree preferred
- 2–3 years of experience in ticket operations or box office management
- Experience with ProVenue ticketing software a plus
- Excellent customer service skills and professionalism
- Proven leadership skills
- High level of integrity
- Excellent oral and written communication skills
- Strong teamwork skills, as well as the ability to work independently and self-motivate
- Detail-oriented and organized
- Ability to manage multiple tasks and prioritize goals
- Ability to thrive in a fast-paced environment
- Ability to work flexible hours, including evenings, weekends, and holidays
- Physical requirements: ability to lift up to 50 pounds repeatedly throughout the day, and to stand, squat, and bend for extended periods
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.