Ticket Operations Assistant- Atlanta Falcons

About the Atlanta Falcons

The Atlanta Falcons are a professional American football club and member of the National Football League (NFL).  The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia.  The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur Blank, co-founder of Home Depot, in 2002.

Who we are 

Our Blank Family of Businesses Core Values serve as the foundation for the way we operate at all levels:

Put People First - Listen & Respond - Include Everyone - Innovate Continuously - Lead by Example - Give Back to Others

We use our core values as a compass to guide our decisions because they are our North Star.  If we live our core values daily, we know everything else will take care of itself.  We enjoy a culture rooted in giving back to others through our time, talents, labor, and financial commitment. We are successful when we collaborate with and value each other like family, maintain a hunger to delight guests and continuously innovate, listen closely for even the smallest need for improvement, stand up for convictions, and genuinely own our responsibilities as if our name is on the outside of the building. 

Our Ideal Candidates

Actively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding.  When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them. 

Collaborate – Realize that we are better together than we are alone.  We achieve much better results when others have the opportunity to add their diverse perspectives.  Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.

Engage in Servant Leadership – Put others ahead of yourself even when it’s difficult.  Find opportunities to lead by example in the way you pitch in and help others.  Giving back to others is at the heart of what we do. 

Build Relationships – Cultivate trust in relationships by showing respect and sensitivity.  Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve. 

Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests.  Take advantage of this rare opportunity by utilizing available resources.

Position Summary

This is a seasonal part-time position, averaging 30 hours per week. The Ticket Operations Assistant position provides support and assistance in ticket resolution, order fulfillment, and ticket distribution for the Atlanta Falcons. This role is located at Mercedes-Benz Stadium in downtown Atlanta, and parking is provided.

We are looking for someone who is dependable, eager to learn, comfortable asking questions, and able to provide excellent service in a fast-paced environment. Our team is committed to living our company Core Values every day. We are looking for someone who: Puts People First, Lead by Example, Give Back to Others, Listen and Respond, Include Everyone and Innovate Continuously.

Roles and Responsibilities

• Assist in the processing and establishment of PSLs (Personal Seat License), season tickets, groups, and single game ticket accounts
• Handles payment collections and refunds for PSL, season tickets and group orders
• Provide game-day support in the area of ticket resolution and customer service at all gates
• Assist in managing technology for game days and other events
• Assists with yearly training camp in Flowery Branch
• Provide daily support to our sales and service departments in their efforts to support our season ticket holders
• Assist in handling our internal shared inbox requests
• Aid in event building, price codes and other projects assigned by full-time associates of the department.

Expectations

• Ability to deliver excellent service to fans and internal stakeholders/departments
• Takes initiative to ask questions, provide updates and communicate clearly
• Willingness to learn new systems, processes, and ticketing procedures. Ticketmaster Archtics experience preferred
• Ability to work independently, prioritize tasks, and adapt quickly in a fast-paced event environment.
• Ability to multi-task and resolve conflicts efficiently
• Must be able to work Monday through Friday, all Falcons home games, training camp and any other ancillary events – may include nights or holidays
• Punctuality

Required Skills

• Ability to work well in a team environment.
• Strong attention to detail with a commitment to accuracy
• Excellent time management and organizational skills.
• Ability to operate various computer applications including but not limited to Microsoft’s suite of products such as Word, Excel and Outlook, Ticketmaster, CRM, and customized in-house ticketing system and databases.
• Excellent communication skills

The requirements for this position include, but are not limited to, those outlined above. All duties and requirements are essential job functions and are subject to possible modification to reasonably accommodate individuals with disabilities. This document does not create an employment contract, implied or otherwise. It is the employer’s discretion to add or change the duties or requirements of this position at any time.