JOB SUMMARY:
Smith Entertainment Group is seeking a technical and innovative Technical Product Manager to help position the Utah Jazz, Utah Mammoth, and Delta Center mobile platforms at the forefront of the sports and entertainment industry.
This role will serve as the organization’s technical product leader for mobile platforms, driving innovation, development, integrations, updates, and continued improvements across all three apps in partnership with the teams managing each platform. The position will also lead the strategy, day-to-day operations, and continued evolution of the Utah Jazz app across content, analytics, ticketing, payments, mobile ordering, retail, push notifications, and other connected technologies.
This is a hands-on role responsible for supporting the full product lifecycle, including requirements gathering, feature configuration, QA testing, troubleshooting, release validation, documentation, vendor coordination, and live event support. The role will serve as a critical link between internal stakeholders, external technology vendors, development partners, and fanfacing mobile experiences.
The ideal candidate has strong technical curiosity, problem-solving ability, and comfort working through complex integration challenges in a fast-paced sports and entertainment environment. Regular onsite support during most Utah Jazz home games and select Utah Mammoth and Delta Center events is required to monitor app performance, troubleshoot issues in real time, and ensure mobile experiences operate as expected.
DUTIES & RESPONSIBILITIES:
- Own the day-to-day operation and continued evolution of the Utah Jazz app, including content configuration, feature setup, testing, release validation, production support, and optimization.
- Serve as the technical product lead across the Utah Jazz, Utah Mammoth, and Delta Center apps, driving development, integrations, platform updates, and improvements in partnership with the teams managing each platform.
- Translate business goals and stakeholder requests into product requirements, user stories, acceptance criteria, QA plans, and release priorities.
- Manage the mobile app product backlog, prioritizing features, fixes, enhancements, and technical improvements based on business impact, fan experience, operational need, and development complexity.
- Lead integrations and data workflows across ticketing, mobile ordering, payments, retail, analytics, push notifications, content management systems, APIs, SDKs, and other connected technologies.
- Manage external vendors, development partners, and internal technical teams, holding partners accountable to requirements, timelines, QA standards, and production readiness.
- Lead QA testing, troubleshooting, and release validation across iOS, Android, and thirdparty integrations.
- Monitor app performance, user behavior, analytics, and operational feedback to identify opportunities for improvement.
- Provide onsite app support during most Utah Jazz home games and select Utah Mammoth and Delta Center events.
- Embrace a culture of inclusion, belonging, and safety where guests and team members feel welcomed, valued, and heard.
COMPETENCIES:
- Technical and product leadership
- Analytical problem-solving
- Project management and execution
- Cross-functional communication and collaboration
- Fan focus and adaptability in live environments
QUALIFICATIONS:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, Product Management, or a related technical field, or equivalent practical experience.
- Three or more years of experience in technical product management, mobile app management, software support, or a related role supporting high-traffic consumer digital products.
- Hands-on experience managing iOS and Android applications, including app releases, QA testing, troubleshooting, and production support.
- Working knowledge of APIs, SDKs, data workflows, content management systems, analytics, push notifications, and third-party integrations.
- Experience managing technical vendors and translating complex concepts between business stakeholders, development teams, and external partners.
- Strong analytical, communication, and problem-solving skills with close attention to detail.
- Ability to work onsite in Salt Lake City, including nights, weekends, and holidays required to support Utah Jazz home games and select Utah Mammoth and Delta Center events.
- Ability to provide hands-on support to ticket holders and guests as needed.
PHSYICAL DEMANDS:
- Must be able to communicate effectively in writing and verbally.
- Must be able to observe, inspect, estimate, and assess.
- Must be able to sit, stand, bend, walk, and climb stairs for long periods.
- Must be able to lift 20 lbs.
The Smith Entertainment Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Note: The need may arise to revise, supplement, or rescind portions of this job description, and SEG reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.