Team Captain, Traffic Support

Job Summary

We are seeking an experienced and highly motivated individual to join our team as a Team Captain with the Traffic Support Department. The Traffic Support Team Captain oversees the event-day operation of Part Time Traffic Support Attendants and delivers a world class experience which that welcomes every fan, exceeds expectations, and empowers our Team Members

Your Role on the Team

• Deliver upon the organization’s values by creating strong personal interactions resulting in positive first impressions and long-lasting, positive memories.
• Consistently provide an experience that exceeds expectations using good judgment without compromising safety and security of team members and public.
• Provide a warm welcome/thank you and facilitate all Team Member and guest-related matters in a professional and courteous manner through creative problem-solving.
• Lead a team of Attendants by maintaining a visible presence and constant communication with Team Members and guests throughout the event.
• Facilitate briefings at every event ensuring that each Team Member and garages/lots are “show ready” (proper Team Member uniforms, equipment, information, etc.) and Team Members are knowledgeable about event activities and prepared for the duties of their post
• Supervise event-day operations throughout the assigned garage/lot.
• Ability to both collaborate with Traffic Support Management and work independently to resolve any team member or guest related issues from start to finish.
• Disseminate information, equipment, and work collaboratively with the team to ensure safe and efficient traffic management throughout events.
• Cultivate an environment of excellence by rewarding and recognizing team members who go above and beyond to deliver outstanding service.
• Function as a coach by utilizing all tools and resources including training materials, rewards and recognition programs, and innovative ideas to ensure policy compliance.
• Understand how to manage information, balancing employee confidentiality with business needs; knows when to communicate information upward.
• Assist all guests in mitigating parking/traffic issues as needed.
• Notify the Manager and responsible departments of all facility issues and housekeeping needs, recognize potential hazards, observe appropriate precautions with guests including response and assistance in medical and emergency situations.
• Operate/troubleshoot radios, communicators, and handheld devices.
• Additional duties may be assigned by a supervisor based on the event.
• Maintains regular and reliable attendance 

Your Skills and Experience

• Ability to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance at all times.
• Ability to effectively communicate with and listen to diverse populations, including strong verbal communication, organization, and written skills.
• Ability to interact with Team Members, supervisors, and the public clearly, effectively, and professionally. Will collaborate with others to produce results.
• Ability to read and scan parking passes and ensure authenticity.
• Must have a basic knowledge of technology, including operating and troubleshooting radios, communicators and handheld devices.
• Ability to utilize service recovery methods confidently and independently.
• Ability to react appropriately in emergency and high stress situations.
• Maintain order and ensure adherence to all safety and security policies. 

• Experience as a Traffic Support Attendant preferred