Sr Manager, Premium Sales

The Miami Heat Limited Partnership (d/b/a Miami Heat) Sales department is hiring a Senior Manager, Premium Sales to analyze the sales of our premium seating inventory and develop strategies and sales plans to maximize revenue through multi-year, contractual Suite leases, Loge Boxes, Lounge Seats, and other premium hospitality inventory at Kaseya Center.

Duties 

1. Analyze the sales of our premium seating inventory and develop strategies and sales plans to maximize revenue through multi-year, contractual Suite leases, Loge Boxes, Lounge Seats, and other premium hospitality inventory at Kaseya Center.
2. Gather and analyze financial and other data through our Customer Relationship Management (CRM) platform, EngageRM, to develop and implement lead generation strategies and create targeted marketing and outreach strategies for the Miami-Dade and Broward County communities.
3. Make recommendations to executives on strategies to drive premium seating revenue.
4. Administer reporting mechanisms related to sales and budget pacing activities, including touchpoint logs on a daily, weekly, and monthly basis in the CRM.
5. Provide economic analysis of the Miami Market to assess and formulate sales strategies for individuals, organizations, and companies.
6. Maintain a CRM database for communicating with contacts. Establish monthly and annual premium sales revenue goals and assist in managing departmental budget goals.
7. Gather business insights through face-to-face appointments with customers and prospective premium clients and other engagement metrics to assess the effectiveness of various premium sales options and make recommendations to management.
8. Recommend specific premium products to fit the goals of prospective premium clients; create and execute events and experiential programs to maximize premium seating sales opportunities; and develop varied premium inventory.
9. 15% domestic and international travel required.

Desired Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Master’s degree or equivalent in Business Administration with a focus on Sport Management, or related field
• 1 year of experience in the position offered or related position.
• Must have 1 year of experience with:
  • Ticket sales for professional sports teams, including season ticket sales, partial plan sales, group ticket sales programs, and individual premium sales opportunities on a game-by-game basis;
  • Sales strategies for season tickets, partial plans, group ticket sales, and individual premium game sales;
  • Executing targeted sales campaigns designed to drive new business and upselling opportunities by leveraging market insights, client feedback, and competitive analysis, with a focus on implementation and measurable return on investment;
  • Prospecting, lead generation, and closing activities to achieve and surpass individual and departmental revenue goals;
  • Defining methodologies to calculate potential revenue growth, evaluating the impact of brand initiatives on sales figures, establishing sales KPIs, analyzing and processing sales data, and applying these insights to inform business decisions; and
  • Utilizing CRM systems to manage sales pipelines, track customer engagement, and ensure accurate reporting in order to achieve and exceed individual sales objectives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP.