Sportsbook Customer Support Analyst

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE: 

Join the Genius team helping sportsbooks level up with live data, expert services, and fan-first experiences that drive global engagement.

We're looking for a Sportsbook Customer Support Analyst to join our team in Tallinn. You'll provide day-to-day support to our Sportsbook clients, monitoring, investigating, and reporting on queries from teams across the business. You'll work closely with colleagues in our offices around the world.

WHAT YOU'LL DO:

• Support our Sportsbook clients, resolving queries quickly and to a high standard
• Prioritise and solve incoming requests from internal stakeholders
• Collaborate with internal teams, helping solve problems and escalating to the Development team when needed
• Keep clients updated with clear, timely feedback
• Create and maintain a knowledge base of known issues and solutions
• Take on additional tasks from your line manager as needed

WHAT YOU'LL BRING

• Strong verbal and written communication skills
• English at B2 level or above
• Good knowledge of standard computer programs and basic internet research skills
• Solid problem-solving skills
• Ability to multitask and stay accurate under pressure
• Ability to work independently, take initiative, and stay organised

The monthly salary for this full-time role ranges from €1580 to €2100 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports. 

One team, being brave, driving change  

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.