Job Title: Senior Manager, Infrastructure & Security Operations
Location: Baltimore, MD
Department: Information Technology (IT)
Reports to: Vice President, Technology
FLSA Status: Exempt
Compensation: $140,000 – $160,000 + bonus
Position Summary:
The Senior Manager, Infrastructure & Security Operations is a people-focused technology leadership role responsible for managing, coaching, and developing the Infrastructure, Network, and Security Operations teams. This position provides day-to-day leadership, operational oversight, and accountability for service delivery across business and baseball operations. The role partners with technology leaders and organizational stakeholders prioritize work, support incident response, strengthen team performance, and promote a culture of customer service, accountability, communication, and continuous improvement.
Key Responsibilities:
Primary duties and responsibilities include the following (other duties may be assigned):
- Manage day-to-day technology operations for infrastructure systems, network, and security teams.
- Provide leadership for IT operations, including staff management, service delivery, incident response, vendor oversight, and team development to support organizational objectives and operational excellence.
- Work with Head of Infrastructure Technology to maintain budget relating to infrastructure systems.
- Create and cultivate IT vendor relationships that will supply innovative technology tools to help the Baltimore Orioles organization.
- Work with stakeholders to define business and systems requirements for new technology implementations.
- Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
- Provide IT Manager on Duty coverage, both on-site and remote on-call, on a rotating shared basis to cover defined hours of operation which will include events and games.
- Partner with Head of Infrastructure Technology on infrastructure modernization initiatives and roadmap, cybersecurity and infrastructure risk mitigation strategies, and budget planning and investment recommendations.
Qualifications:
- Bachelor’s degree in Information Technology or Computer Science, and/or 10+ years equivalent work experience.
- Infrastructure systems and security expertise; 10+ years in infrastructure systems and security services.
- 5-7 years of experience of managing people in a supervisory or managerial role; proven ability to manage IT teams in a high-demand, customer-service environment.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and analytical abilities with a focus on process improvement.
- Ability to work flexible hours, including evenings, weekends, and game days as required.
- Security and/or network system certifications a plus.
- Experience supporting large-scale events or venue operations and / or previous experience in Sports & Entertainment industry a plus.
Work Environment:
- This is an on-site role with requirements to be present during home games and other key events; the primary work location is Oriole Park at Camden Yards.
- Some lifting of IT equipment and hands-on troubleshooting in various ballpark locations is required.
DISCLAIMER:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
EQUAL OPPORTUNITY STATEMENT:
The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran’s status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.
The anticipated salary for this role is $140,000-$160,000 annually depending on experience, plus bonus opportunity.
The Baltimore Orioles are committed to providing competitive pay and benefits for our employees.
The Baltimore Orioles provide generous benefits, including unlimited PTO, paid holidays, paid sick leave, health insurance (single and family), vision and dental coverage, life insurance, 401(k) plan with discretionary employer match, concession/merchandise discounts, free parking and complimentary baseball tickets to home games.
This information is being provided in accordance with the Maryland Equal Pay for Equal Work - Wage Range Transparency law.
Posted: 10/15/2026