Scotia Place Club Manager

Position Summary

Be part of something extraordinary as we launch Scotia Place, Calgary’s newest sports and entertainment destination! We are seeking a Club Manager to lead the daily operations of an exclusive premium hospitality space, delivering exceptional, personalized guest experiences.

This hands-on leadership role oversees front-of-house service, event-day staffing, team development, and operational excellence. Working closely with Culinary and Premium Services, the Club Manager will ensure outstanding service standards, seamless event execution, and efficient operations while managing labour, inventory, and costs. Join our opening team and help shape a new standard of premium hospitality in Calgary!

Job Responsibilities

• Oversee the day-to-day operation of the exclusive Club during games, concerts, private events, and other functions.
• Lead the front-of-house team and ensure all service areas are fully prepared prior to guest arrival.
• Deliver an elevated, personalized hospitality experience that reflects the exclusive nature of the club.
• Establish strong relationships with members and guests, recognizing preferences and anticipating their needs.
• Ensure food and beverage offerings are properly presented, replenished, and maintained throughout service.
• Monitor guest flow, service levels, cleanliness, presentation, and overall guest experience.
• Ensure appropriate staffing levels and effectively deploy employees based on business needs and guest volume.
• Conduct pre-shift meetings and communicate event details, service expectations, menus, VIP information, and operational priorities.
• Work closely with Culinary to ensure food quality, presentation, replenishment, timing, and service execution meet expectations.
• Ensure beverage service is delivered consistently and in accordance with established premium service standards.
• Resolve guest concerns professionally and proactively, taking ownership of the guest experience.
• Monitor labour, inventory, product usage, waste, and operational costs.
• Ensure compliance with food safety, liquor service, sanitation, and workplace safety standards.
• Coach, develop, recognize, and hold team members accountable to established service standards.
• Support the development of supervisors and future leaders.
• Complete event walkthroughs before and during service and identify opportunities for improvement.
• Communicate effectively with Premium Services, Culinary, Event Operations, Sales, Security, and other arena departments.
• Participate in post-event reviews and identify opportunities to improve service, efficiency, and guest satisfaction.

Job Skills and Qualifications

• Minimum 5 years of progressive hospitality experience, including experience in a supervisory or management role.
• Experience in a high-volume restaurant, hotel, private club, luxury hospitality, catering, banquet, or sports and entertainment environment preferred.
• Proven experience leading and developing an event-day service team.
• Experience delivering exclusive, premium guest experiences and maintaining exceptional service standards.
• Strong understanding of personalized hospitality, guest recognition, food and beverage service, and service execution.
• Ability to lead, motivate, coach, educate, and develop hourly team members and supervisors.
• Strong communication skills with the ability to understand, follow, and delegate written and verbal instructions.
• Excellent organization and time-management skills, with the ability to prioritize multiple operational demands.
• Strong attention to detail and commitment to quality, cleanliness, and guest experience.
• Comfortable working in a fast-paced, high-pressure environment with changing priorities and demanding event schedules.
• Strong understanding of labour, inventory, ordering, waste, and basic financial performance.
• Ability to make sound real-time decisions regarding staffing, guest flow, service levels, and operational priorities.
• Ability to maintain consistent standards across an exclusive premium club operation.
• Strong understanding of food safety, sanitation, allergen awareness, liquor service, and safe food-handling procedures.
• Reliable and punctual attendance with a strong commitment to the team.
• Professional, positive, and solutions-focused approach to leadership.
• Ability to remain calm, organized, and emotionally aware under pressure.

This position will remain open until a suitable candidate is found.

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.