Retail & E-Commerce Operations Coordinator
Chattanooga Lookouts | Full-Time
Position Overview
The Chattanooga Lookouts are seeking a creative, organized, and motivated Retail & E-Commerce Operations Coordinator to help grow our merchandise business both online and at Erlanger Park.
This role will focus on overseeing daily retail operations, inventory management, visual merchandising, and seasonal staff as well as driving e-commerce growth. The ideal candidate is both strategic and hands-on, with a strong eye for merchandising, a passion for retail, and the ability to turn ideas into results.
Key Responsibilities
Retail Operations & Staff Management
- Oversee daily operations of the Team Store and additional retail locations at Erlanger Park.
- Lead the hiring, training, scheduling, and supervision of seasonal retail staff.
- Coordinate game-day retail operations alongside the seasonal merchandise intern.
- Maintain store standards, operational procedures, and an exceptional customer experience.
- Identify opportunities to improve retail efficiency and sales performance.
Visual Merchandising & Inventory
- Execute engaging product displays, floor sets, and seasonal merchandise transitions.
- Manage merchandise receiving, replenishment, inventory transfers, and stockroom organization.
- Maintain inventory accuracy across retail locations and online platforms.
- Monitor product performance and communicate inventory trends and replenishment needs.
- Ensure consistent merchandising and brand presentation across in-store and online channels.
E-Commerce Strategy & Growth
- Drive online sales growth through digital merchandising, promotions, and improvements to the customer experience.
- Manage website content, product listings, collections, imagery, and online product launches.
- Monitor online sales performance and identify opportunities to increase traffic, conversion, and revenue.
- Collaborate with marketing on digital campaigns, promotions, and product launches.
- Oversee online order fulfillment, shipping, returns, and customer service.
Qualifications
- Experience in e-commerce, retail management, merchandising, or a related field.
- Familiarity with Shopify or similar e-commerce platforms preferred.
- Strong organizational, analytical, and problem-solving skills.
- An eye for visual merchandising, product presentation, and brand consistency.
- Experience leading or training employees.
- Ability to manage multiple priorities and work independently.
- Strong communication skills and a collaborative mindset.
Must haves:
- Be able to lift 50 pounds.
- Ability to stand for long periods of time.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.