Premium Service Account Executive: $45,000 - $48,000 per year plus commission
Position Summary: The Premium Service Account Executive, Fan Relations role is responsible for driving revenue growth through the retention and renewal of existing Premium Seat Holders while generating new business through prospecting, relationship development, and sales initiatives. This position delivers exceptional customer service by building and maintaining strong client relationships, developing engagement strategies, and ensuring a world-class experience for premium clients. Additionally, the role supports the planning and execution of premium seating events, game day operations, and other strategic initiatives that enhance the overall customer experience and contribute to organizational success.
Responsibilities/Essential Functions:
- Lead premium seating sales, retention, and revenue growth.
- Lead premium seating sales, retention, and revenue generation, taking responsibility for all revenue associated with the renewal of current Premium Seat Holders while driving new business opportunities and maximizing overall revenue growth.
- Prospect, qualify, and develop new leads and referrals to generate premium seating sales opportunities.
- Utilize networking events, Grand Casino Arena, in-arena meetings, and outside appointments to develop relationships, generate leads, and close new business.
- Meet or exceed premium seating sales and retention goals established within quarterly and annual budget objectives.
- Develop and execute an annual Premium Seating business service plan focused on customer retention, relationship development, new business acquisition, and revenue growth.
- Execute the Right of First Refusal (ROFR) program and other premium seating correspondence to ensure timely and effective communication with Premium Seat Holders.
- Build lasting customer relationships through exceptional service and engagement.
- Consistently deliver exceptional customer service to internal and external clients, providing a world-class experience and fostering long-term customer relationships.
- Communicate daily with Premium Seat Holders through phone calls, emails, and in-person meetings to build and maintain strong relationships, address client needs, and identify opportunities for continued business.
- Regularly attend and participate in season ticket holder events to service and retain existing clients while identifying and cultivating new business opportunities.
- Collaborate with internal departments and external clients to support premium seating sales, service initiatives, and overall organizational objectives.
- Manage and maintain Premium Seating website content to ensure accurate, relevant, and engaging information is available to clients and prospective customers.
- Execute premium seating events and support game day operations.
- Execute premium seating-related special events in alignment with the annual strategic plan to enhance the client experience and strengthen customer relationships.
- Oversee and support the Fan Central station, provide exceptional client service, and assist with other operational responsibilities during game days.
- Participate in and execute pre-game activities and client engagement initiatives, including season ticket member events, skating parties, open houses, and other special events.
- Maintain a flexible work schedule, including traditional business hours, evenings, weekends, and holidays, as required for games, special events, and client engagements.
- Perform other duties as assigned.
Position Requirements:
Formal Education & Certification:
- Bachelor's degree or equivalent experience.
Knowledge & Experience:
- Minimum of three years of experience in the sports and entertainment industry or a related field, with a background in relationship-based sales, corporate sales, or business-to-business sales.
- Demonstrated experience in business-to-business sales, including prospecting, cold calling, lead generation, and developing new business relationships.
- Proven ability to build and maintain a consistent pipeline of qualified prospects through effective prospecting, relationship development, and sales strategies.
- Excellent interpersonal and customer relationship skills, with the ability to communicate and interact effectively with clients and internal stakeholders.
- Strong written and verbal communication skills, with exceptional attention to detail.
- Proficient computer skills, including Microsoft Word, Excel, and Outlook.
- Excellent time-management and organizational skills, with the ability to prioritize responsibilities, manage multiple projects, and meet deadlines effectively.
Personal Attributes:
- Positive, energetic, and self-motivated individual with a strong desire to succeed while contributing to a fun, professional, and team-oriented environment.
- Ability to work independently and collaboratively within a team while maintaining a results-driven mindset and strong accountability.
- Excellent interpersonal skills with the ability to build relationships and interact effectively with customers, clients, and colleagues.
- Strong written and verbal communication skills, with exceptional attention to detail.
- Excellent time-management and organizational skills, with the ability to prioritize responsibilities, manage multiple tasks, and consistently meet deadlines.
Work Conditions:
- Ability to work nights, weekends and holidays as needed for games and events.
- Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
- Lifting up to 50 lbs.
- Benefits offered including Medical, Dental, Vision, Retirement, and a robust PTO policy.
ADA/EEO Statement:
Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.
We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.