The Premium Membership Services Executive is responsible for excellent servicing and relationship building, with a focus on retaining and growing all assigned Inter Miami CF premium season ticket member accounts. This person must have a strong passion for providing outstanding customer service, including but not limited to responding to questions, comments, and concerns via all communication methods (phone, email, in-person, etc.) from all premium season ticket members.
Responsibilities and Duties
- Proactively communicate with assigned premium season ticket members.
- Establish relationships with assigned premium season ticket members at all points of contact.
- Field and respond to all premium season ticket member inquiries, requests, concerns, feedback, etc.
- Ensure customer data and profile requirements are accurately represented in the database.
- Accurately and successfully convey all key messages to all premium season ticket members.
- Educate premium season ticket members on all applicable Membership benefits, programs, rewards, experiences, and events.
- Identify opportunities to add value to Membership benefits, programs, rewards, experiences, and events.
- Identify areas to improve the on- and off-game day experience.
- Report on various individual and/or departmental efforts.
- Plan, facilitate, and execute exclusive premium season ticket member events throughout the calendar year.
- Act as the information liaison for all Inter Miami CF home games and stadium events.
- Conduct surveys and analysis of various reports (attendance, game day experience, etc.).
- Perform all other responsibilities as required.
Posted by Inter Miami CF. SportsCareers is a job board, not the employer. Applying takes you to their official careers page.