The Membership Services Executive will provide exemplary service to all Inter Miami CF Season Ticket Members, as well as guests at Nu Stadium. You will be directly responsible for all revenue goals associated with an assigned account base of existing Season Ticket Members, with a priority on renewals, referrals, add-ons, and upgrades. The Membership Services Executive will build and develop relationships with assigned account base by taking a pro-active approach, delivering superior service, and anticipating member needs.
As a Membership Services Executive, you will:
- Strive to achieve all revenue goals associated with an assigned Season Ticket Membership account base.
- Prioritize renewals and retention, referrals, add-ons, and upgrades to increase membership revenues.
- Proactively communicate with assigned season ticket members.
- Establish relationships with assigned season ticket members at all points of contact.
- Field and respond to all season ticket member inquiries, requests, concerns, feedback, etc.
- Ensure customer data and profile requirements are accurately represented in database.
- Accurately and successfully convey all key messages to season ticket members.
- Educate members on all applicable Membership benefits, programs, rewards, experiences, and events.
- Identify opportunities to add-value to Membership benefits, programs, rewards, experiences, and events.
- Identify areas to improve on and off game-day experience.
- Reporting of various individual and/or departmental efforts.
- Plan, facilitate, and execute exclusive season ticket member events throughout the calendar year.
- Act as information liaison for all Inter Miami CF home games and stadium events.
- Survey and analysis of various reporting (attendance, game day experience, etc.)
- All other responsibilities as required.