Premium Hospitality Experience Program

Phoenix Suns

Phoenix, AZ · NBA · Posted August 3, 2026

Role snapshot

Deliver white-glove guest service for premium hospitality experiences; welcome and guide premium guests; scan tickets; escort guests through clubs and suites; assist with VIP events.

Department
Guest Experience & Security
Seniority
Internship
Type
Part-Time
Work mode
On-Site

What this job requires

  • ✓Current junior or senior student pursuing bachelor's degree in hospitality, tourism, sports business, event management or related field OR recent graduate within two years
  • ✓Passion for hospitality and exceptional guest experiences
  • ✓Exceptional interpersonal and customer service skills
  • ✓Strong communication skills
  • ✓Ability to thrive in fast-paced environment

Nice to have

  • +Previous experience in premium hospitality, concierge services, guest relations, hotel operations, or theme parks

287 Guest Experience & Security roles are open across sports today, 4 of them internships like this one. 112 of the 287 list pay; this one doesn't.

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Job Summary: 

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. 

 

Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. 

 

We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. 

 



We are seeking experienced and motivated individuals to join our team. In this Part Time role, you will support all facets of Guest Services for our new Premium Hospitality Experience Program, while playing a key role in broader department initiatives.

 

Your Role on the Team

  • Deliver exceptional hospitality and white-glove guest service during ticketed events at Mortgage Matchup Center
  • Welcome and guide Premium guests in various areas of the arena
  • Scan tickets and distribute credentials for premium spaces
  • Escort guests throughout clubs, suites and premium seating locations
  • Assist with VIP events and guest experiences
  • Learn and execute Premium operational standards
  • Work collaboratively with other departments of Security, F&B, Marketing, Ticket Sales, Global Partnerships, and Premium Experience teams 
  • Participate in leadership development training classes
  • Present a final capstone project at the conclusion of the program

 

Your Skills and Experience

  • Current junior or senior students pursuing a bachelor's degree in hospitality, Tourism, Sports Business, Event Management or related field OR recent graduates (within two years)
  • Previous experience in premium hospitality, concierge services, guest relations, hotel operations, theme parks or related fields preferred
  • Passion for hospitality and delivering exceptional guest experiences.
  • Exceptional interpersonal and customer service skills
  • Strong communication skills with the ability to engage confidently with diverse clientele at any time
  • Ability to thrive in a fast-paced environment while maintaining attention to detail and situational awareness
  • Excellent situational awareness, problem-solving, and conflict-resolution skills
  • Professional demeanor with the ability to maintain confidentiality and exercise discretion at all times
  • Availability to work evenings, weekends and holidays during the NBA season (October – May)


 

The Team & Experience 

We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. 

 

From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work. 

 

At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following: 

  • Competitive medical, dental, vision, life and disability coverage options 
  • Paid vacation, sick time, volunteer time and company holidays 
  • 401(k) plan with Player 15 Group match
  • Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
  • Team swag throughout the year plus employee discounts at our Team Shop and online store
  • Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
  • Access to amenities, including:  
    • Full fitness center with locker rooms and showers
    • Indoor/outdoor basketball courts
    • Pickleball court
    • Golf simulator and putting green  
    • On-site cafeteria and collaborative gathering spaces  

 

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

 

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

 

Questions? Reach out to the Talent Acquisition team at [email protected]  

Apply Now

Posted by Phoenix Suns. SportsCareers is a job board, not the employer. Applying takes you to their official careers page.

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