Position Summary
The Miami Marlins are seeking an experienced Manager, Human Resources & Benefits to lead the day-to-day operations of the HR department and oversee benefits administration across the organization.
Reporting to the Vice President of Human Resources, this position will manage and develop HR team members, provide guidance to department leaders, and oversee HR operations supporting Baseball Operations, Front Office Business Operations, and Event Staff.
A key component of this role is the hands-on management of our benefits programs, including domestic and international offerings. The ideal candidate brings strong benefits expertise, sound judgment, and broad HR experience, with the ability to balance daily operational responsibilities with opportunities to improve processes and strengthen HR support across the organization.
Key Responsibilities
HR Leadership & Operations
- Lead the day-to-day operations of the HR department, ensuring consistent and effective HR support across the organization.
- Supervise, coach, and develop HR team members, including HR business partners, coordinators, assistants, and interns.
- Manage departmental priorities, distribute workloads, and provide guidance on complex HR matters.
- Partner with department leaders on employee relations, performance management, staffing needs, and other HR matters.
- Oversee recruiting, onboarding, and offboarding processes across the organization, working closely with assigned HR team members.
- Identify opportunities to improve HR processes, workflows, and service delivery.
- Oversee daily HR compliance activities, policy administration, and maintenance of employee records.
- Support the implementation of HR initiatives and organizational priorities.
Benefits Administration
- Manage the day-to-day administration of the organization's domestic and international employee benefits programs, including medical, dental, vision, life insurance, disability, retirement, and voluntary benefits.
- Serve as the primary HR contact for benefits brokers, carriers, administrators, and other benefits partners.
- Lead annual open enrollment activities, including system configuration, enrollment processes, communications, and issue resolution.
- Oversee benefits eligibility, enrollment changes, qualifying life events, and carrier coordination.
- Manage leave of absence administration, including FMLA, parental leave, short-term disability, long-term disability, and other applicable leave programs.
- Research and resolve complex benefits issues, working directly with carriers, vendors, and team members as needed.
- Oversee benefits administration within the HRIS, including carrier integrations, data accuracy, and process improvements.
- Ensure compliance with applicable benefits regulations, plan requirements, and reporting obligations.
- Partner with the Vice President, Human Resources on benefits renewals, plan evaluations, and recommendations for improvements.
Employee Relations & Manager Support
- Serve as a trusted HR resource to department leaders, providing guidance on employee relations, performance concerns, policy interpretation, and workplace matters.
- Manage employee relations issues and investigations, escalating sensitive or high-risk matters as appropriate.
- Coach managers on effective people management practices, performance conversations, and employee development.
- Support consistent application of HR policies and practices across departments.
- Partner with HR business partners to address workforce needs and ensure timely resolution of employee matters.
Employee Engagement & Organizational Initiatives
- Oversee the Employee Engagement & Recognition (EER) Committee and the execution of employee engagement and recognition initiatives.
- Partner with the HR team and internal stakeholders to coordinate organization-wide activities and programs.
- Support performance management, goal setting, and other organizational HR initiatives.
- Identify opportunities to improve the overall team member experience.
Qualifications
Required
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.
- Minimum of 5 years of progressive human resources experience, including significant responsibility for benefits administration.
- Prior experience supervising, coaching, or leading HR team members.
- Strong working knowledge of employee benefits administration, including health and welfare plans, retirement programs, and leave management.
- Experience working directly with benefits brokers, insurance carriers, and third-party administrators.
- Solid understanding of employment laws, HR compliance requirements, and employee relations practices.
- Experience with HRIS platforms and benefits administration systems.
- Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
- Excellent judgment, discretion, and ability to handle confidential and sensitive matters.
- Strong interpersonal and communication skills, with the ability to build effective relationships across all levels of the organization.
- Ability to work independently, take ownership of responsibilities, and resolve issues with minimal oversight.
Preferred
- Experience administering international employee benefits programs.
- Experience with UKG Pro or Paycom.
- Experience working in professional sports, entertainment, hospitality, or another event-driven environment.
Work Schedule & Requirements
- This position is primarily based at loanDepot park in Miami, Florida.
- Flexibility to work evenings, weekends, and holidays as business needs require.
- Attendance and work at select Miami Marlins home games and other events is required. This position is not expected to work every home game, but will provide HR coverage and support during designated games and organizational events.
- Occasional travel may be required to support organizational operations and HR initiatives.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.