JOB TITLE: Manager, Facilities Operations
REPORTING TO: Sr. Manager, Facilities Operations
DEPARTMENT: Facilities & Infrastructure
LOCATION: Orangeburg, NY (primary), Manhattan and Queens (occasionally)
POSITION OVERVIEW:
The Manager, Facilities Operations, leads the day-to-day facilities operation of Etihad City Football Academy New York. The role is responsible for ensuring the site is safe, secure, clean, well maintained, and fully prepared to support NYCFC players, coaches, employees, visitors, and stakeholders. The position will uphold high standards across the Academy while identifying issues early, driving efficient solutions, and delivering a professional, reliable environment for training, events, and daily operations.
WHAT YOU’LL DO
- Lead the day-to-day facilities operations of Etihad City Football Academy New York, ensuring the site is safe, secure, clean, well maintained, compliant, and operationally ready.
- Oversee facilities services, including maintenance, cleaning, catering, security, reception, grounds, landscaping, energy management, storage, mail, deliveries, bookings, and opening and closing procedures.
- Manage Facilities Operations staff, contractors, vendors, schedules, work assignments, performance, and service standards.
- Oversee planned preventative maintenance, reactive maintenance, building-management systems, MEP systems, life-safety systems, CCTV, access control, gym and medical equipment, and other critical infrastructure.
- Manage vendor and contractor relationships, contracts, procurement support, service-level agreements, KPIs, audits, corrective actions, and quality-assurance processes.
- Develop and manage operating plans, budgets, OPEX, invoices, purchasing, inventory, asset records, maintenance histories, and operational reports.
- Lead site health and safety, risk management, safeguarding, emergency preparedness, incident response, inspections, and regulatory compliance in partnership with the VP, Safety and Security.
- Coordinate facility and pitch usage, rental agreements, fleet operations, site readiness, and operational support for internal departments, external users, and approved customers.
- Support capital projects, building-system upgrades, sustainability initiatives, and the operational handover of completed projects.
- Build effective relationships with the Club departments, suppliers, contractors, public authorities, emergency services, and facility users.
- Identify operational risks and opportunities and implement improvements
- Participate in emergency call-out coverage, provide support to the New York City Office Manager when needed, and work flexible hours.
WHAT YOU’LL BRING
- Bachelor’s degree in Facilities Management, Building Services, Construction Management, Business, Sport Management, or a related field preferred; equivalent relevant experience will be considered.
- Proactive, organized, and solution-oriented, with the ability to work independently and manage competing priorities.
- Ability to manage competing priorities and respond calmly and decisively to time-sensitive operational issues. Strong customer service orientation and the ability to create a professional, welcoming, and responsive environment.
- Supervisory or management experience in facilities management, building operations, sports, stadium, hospitality, corporate, education, or another complex, multi-service environment.
- Experience managing facilities services
- Knowledge of OSHA regulations and workplace safety standards; OSHA certification or a comparable safety certification preferred.
- Current First Aid and CPR certification, or the ability to obtain and maintain certification.
- Strong organizational, analytical, report-writing, communication, negotiation, conflict-resolution, and stakeholder-management skills.
- Knowledge of applicable federal, New York State, New York City, Rockland County, and local regulatory requirements affecting building operations and site management.
ADDITIONAL REQUIREMENTS:
- Applicant must be able to comply with the MLS Next Safety and Well-Being Policy and any other applicable child safety policies provided to applicants by NYCFC.
- Ability to work evenings, weekends and holidays as required.
- The essential functions of this position must be performed with or without reasonable accommodation. NYCFC will consider reasonable accommodations for qualified individuals with disabilities in accordance with applicable federal, state, and local law
COMPENSATION:
This exempt position has an estimated annual base salary range of $80,000 – $85,000 and is not overtime eligible. Final compensation offers are based on a range of factors unique to each candidate, including demonstrated skills, years and depth of relevant experience, and role-specific factors such as certifications and software expertise. We welcome direct conversations about compensation during our initial candidate calls.
WHAT WE OFFER:
- Excellent health, dental, and vision insurance, with options to fit you and your family’s needs
- Comprehensive and competitive benefit programs, including maternal and paternal leave
- Ancillary benefits, including commuter and Citi Bike discounts
- Your health is important! Our wellness strategy supports mental and physical well-being through in-office and virtual programs
- Four complimentary tickets to every NYCFC home match
- Team outings, happy hours, and annual staff gatherings to celebrate our co-workers
- A dynamic, ambitious, and fun work environment
NEW YORK CITY FOOTBALL CLUB OVERVIEW:
At New York City FC, we are on a mission to build New York City into one of the soccer capitals of the world. The Club is the first and only Major League Soccer team located within the five boroughs and is building Etihad Park, New York City’s first soccer-specific stadium, set to open in 2027.
New York City FC is also one of 12 clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Montevideo City Torque, Girona FC, Shenzhen Peng City FC, Lommel SK, ESTAC Troyes, Palermo FC, Bahia, Yokohama F. Marinos, and Club Bolívar among its sister clubs.
To learn more about New York City FC and Etihad Park, visit www.newyorkcityfc.com.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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