Contact current and past customers and qualified sales leads to generate new sales of season tickets, premium hospitality, suites, and group tickets.
Department
Sales & Membership
Seniority
Entry level
Type
Full-Time
Work mode
On-Site
Education
Bachelor's
What this job requires
✓Bachelor's Degree
✓Strong customer service focus: project positive, helpful attitude and willingness to go above and beyond
✓Excellent communication skills (verbal and written) and active listening skills
✓Must be proficient in data entry and detail oriented
✓Flexibility to work shifts that include evenings and weekends
One of 290 open Sales & Membership roles on SportsCareers right now, 146 of them entry level like this one. 106 of the 290 list pay; this one doesn't.
Job description
Expectations
Adhere to Cleveland Browns organization policies and procedures
Act as a role model within and outside the Cleveland Browns organization
Perform duties as workload necessitates
Demonstrate flexible and efficient time management skills with the ability to prioritize workload
Meet department productivity standards
Essential Duties and Responsibilities
Contact current and past customers and qualified sales leads to generate new sales
Ability to sell and up-sell, including but not limited to: Season Tickets, Premium Hospitality, Suites, Group Tickets etc.
Responsible for working on a computerized ticketing system
Handle all facets of work associated with incoming customer inquiries for Cleveland Browns season ticket sales
Perform other duties as assigned
Required Experience and Skills
Bachelor's Degree
Strong customer service focus: project positive, helpful attitude and willingness to go above and beyond
Excellent communication skills (verbal and written) and active listening skills
Must be proficient in data entry and detail oriented
Flexibility to work shifts that include evenings and weekends
Ability to work well within a team environment, yet comfortable completing tasks independently
Self-starter with the ability to be creative within a structured environment
Must be computer literate with knowledge of Microsoft Office applications (Word, Excel, Outlook) and demonstrate proficiency utilizing the Internet
Must have excellent communication skills, good grammar, voice and diction
Must have strong interpersonal skills and a team oriented spirit to provide exceptional service to our Browns fans
Ability to understand products and services, research and communicate information and record daily activities in a fast-paced environment
Physical Demands
While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.
Work Environment
Work is normally performed in a typical interior/office work environment however employee will have "game-day" responsibilities.