ABOUT US
Established in 2007, the Chicago Stars FC were a founding member of the former Women’s Professional Soccer and later became one of the original eight teams to form the National Women’s Soccer League in 2013. They are the longest continuously operating professional women’s soccer team in the United States. The Chicago Stars have made the playoffs in seven consecutive years, from 2015-2021, while also competing in three championship matches in as many years, including the 2019 and 2021 NWSL Championships and the 2020 Challenge Cup Championship.
At Chicago Stars FC, we believe in the power of community. Our mission extends beyond the pitch as we strive to make a positive impact on the lives of our fans, players, and local organizations. With our partners, including Wintrust, we are committed to fostering connections, promoting inclusivity, and empowering individuals through the beautiful game of soccer.
We strive to support a diverse community where everyone feels valued, inspired, and empowered.
Guest Services Associate (GSA)
Seasonal | Part-Time | Hourly Pay
POSITION OVERVIEW
The Guest Services Associate (GSA) is a frontline associate for Chicago Stars FC, responsible for delivering exceptional, welcoming, and memorable experiences for all fans, guests, and partners. GSAs play a critical role on matchdays and at select non-matchday events by providing outstanding customer service, supporting accessibility needs, and helping create a safe, inclusive, and enjoyable stadium environment.
ESSENTIAL DUTIES
Matchday:
- Welcome and assist fans at stadium entry points
- Provide clear directions, information, and support throughout the venue
- Assist guests with ADA and accessibility needs
- Monitor seating areas to ensure a positive guest experience
- Support Kids Club activities and fan engagement activations
- Serve as a knowledgeable and approachable resource for guests
- Assist with issue resolution and escalate concerns as needed
- Check-in and registration duties
- Provide service above and beyond in Premium spaces
- Support with other matchday responsibilities as needed
Non-Matchday:
- Represent Chicago Stars FC at off-site events, festivals, and community activations
- Engage with current and potential fans in a professional and enthusiastic manner
- Support additional club events as assigned and available
REQUIRED QUALIFICATIONS AND EXPERIENCE
- Customer service-oriented mindset
- Strong communication and interpersonal skills
- Strong conflict resolution skills in a fast-paced environment
- Passion for hospitality, fan experience, and sports
- Proven dependability, strong accountability, and the ability to work collaboratively in a team
- Training & Support – must attend all, including virtual onboarding session(s) and in-person trainings
PHYSICAL DEMANDS
- Ability to stand, walk or be engaged for extended periods of time while being physically active – accommodations available as needed
- Ability to work outdoors in varied weather conditions
- Ability to lift up to 50 lbs
LOCATION AND WORK SCHEDULE
- Availability to work nights, weekends, and matchdays is required
BENEFITS OF WORKING AT CHICAGO STARS FC
- Fun, energetic, and team-focused work environment
- Opportunities for staff tickets
- Behind-the-scenes access on matchdays
- Opportunities for growth
EQUAL EMPLOYMENT OPPORTUNITY
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. If you need reasonable accommodations for any part of the employment process, please email us at
[email protected].