The Coordinator, Community Impact supports the Washington Spirit’s community and youth soccer initiatives across the DC region. Reporting to the Vice President of Fan Growth & Community Impact, the Coordinator serves as the club’s Supporter Liaison, manages the donation request process, and owns a portfolio of community programs from planning through reporting. The role is hands-on: the Coordinator leads drills at youth clinics and community events and is a visible presence for the club on matchdays. This role is a strong fit for someone who loves the game, builds trust quickly with many kinds of people, and can keep several projects moving at once.
Responsibilities:
Supporter Relations
- Serve as the club’s Supporter Liaison and primary point of contact for supporters’ groups, maintaining regular, two-way communication.
- Coordinate away supporter ticketing with opposing clubs and the Spirit ticketing team, including allocations, sales, and distribution.
- Partner with Game Operations and Security on supporters’ section needs, including tifo and banner approvals, section access, and code of conduct.
- Route supporter feedback to the right departments and track issues through to resolution.
- Facilitate periodic meetings between supporters’ groups and club leadership; document outcomes and follow-ups.
Donation Requests
- Own the donation request process end to end: intake, review against club criteria, decision communication, fulfillment, and tracking.
- Build and maintain a standardized system for requests, including eligibility guidelines, documentation (e.g., nonprofit verification), and response timelines.
- Manage inventory of donated items such as tickets and signed merchandise in partnership with Ticketing, Merchandise, and Player Relations.
- Report on donation volume, value, and community reach on a regular cadence.
Community Programs
- Own assigned community programs from start to finish: set goals and success measures, build structure, timeline, and budget, and execute.
- Build and maintain relationships with schools, nonprofits, youth leagues, and community leaders across the DC region.
- Support delivery of sponsor-supported community programs in partnership with the Partnerships team.
- Capture impact data and produce post-program recaps for leadership, partners, and sponsors.
- Partner with Communications and Content to capture stories and assets from community work.
Youth Soccer Programming
- Plan and lead soccer clinics, drills, and on-field activities for participants of varied ages and skill levels.
- Recruit, schedule, and brief volunteers and coaching staff for clinics and events.
- Follow all club safeguarding standards for youth programming, including participant waivers, supervision ratios, and emergency action plans.
- Manage clinic equipment, setup, and breakdown.
Matchday and Administration
- Manage matchday hospitality for community stakeholders and guests, including ticket allotments, guest lists, check-in, and on-field recognitions.
- Track program budgets, process vendor invoices, and maintain accurate records in club systems.
- Support additional department initiatives as assigned.
Requirements:
- Bachelor’s degree from an accredited four-year college or university, or equivalent experience in community relations, event coordination, youth sports, nonprofit programming, or professional sports.
- Must pass a background check and complete U.S. Center for SafeSport training and any club safeguarding requirements before working with youth participants.
- Highly organized and detail-oriented, with a demonstrated ability to manage multiple projects, deadlines, and tracking systems simultaneously and accurately.
- Valid driver’s license and reliable transportation for travel to community sites.
- Availability for evenings, weekends, holidays, and all home matches.
- Proficiency in Microsoft Office; ability to learn CRM and ticketing platforms.
- Strong written and verbal communication and listening skills.
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Prolonged standing and walking, including outdoors in varied weather.
- Ability to actively demonstrate soccer skills, including running and kicking.
- Ability to lift and carry up to 40 pounds.
Possible Work-Related Conditions
● Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
● Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, unpleasant odors, and/or loud noises.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.