Cavaliers Holdings LLC is obsessed with delivering epic experiences for our team members, our fans, our community and the world. Fueled by an unapologetically bold, inclusive and high-impact culture, we strive to recruit individuals who are enthusiastic and purposeful in carrying out our vision as transformative leaders in sports and entertainment. If you are ready to bring your best to the dynamic, high‑performance environment of the Cavs, Cleveland WNBA, Monsters, Charge, RESN and Rocket Arena - where we come together to create moments that move, inspire, and uplift - then we want to hear from you.

JOB SUMMARY:

The General Manager leads the day-to-day business and operations of the facility in Strongsville, Ohio, the current practice facility of the Cleveland Monsters. The facility includes approximately 94,000 square feet, two sheets of ice, multiple locker rooms, hospitality space, and parking, and supports Monsters hockey operations along with AAA, high school, youth, and community programming. This role is accountable for facility operations, financial performance, scheduling and programming, revenue generation, staff leadership, and a safe, high-quality guest and team experience.  The strongest candidate will combine hands-on facility instincts with commercial discipline. Success in the role requires the ability to keep the building operating smoothly for the Monsters while also growing outside revenue, improving utilization, managing costs, and building strong trust with local hockey and community stakeholders.

This role is based on-site at the practice facility in Strongsville and requires a schedule driven by hockey, events, and community programming. Evening, weekend, and holiday work will be required based on the facility calendar and seasonal operating demands.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Facility leadership and operations

• Lead all day-to-day operations of the practice facility, including rink operations, front-of-house activity, guest services, housekeeping standards, locker room readiness, and coordination of vendor support.
• Ensure the building consistently supports Cleveland Monsters practices, training camp activity, and related team services needs while balancing community and third-party use.
• Oversee opening and closing procedures, event readiness, safety protocols, emergency response, and compliance with operational standards, insurance requirements, and applicable laws.
• Serve as the primary on-site leader and escalation point for operational issues involving tenants, user groups, parents, athletes, coaches, visitors, and vendors.

Financial management

• Own the facility operating budget and profit-and-loss performance, including revenue, operating expenses, and net operating income.
• Monitor key building costs such as utilities, taxes, insurance, internet/cable, security, maintenance, and staffing, and identify cost-control opportunities without compromising service quality.
• Produce regular business updates, operating reports, and forecasts for REG leadership, including variance analysis against budget and recommendations for corrective action.
• Support annual planning, business case development, and long-range financial modeling related to operations, utilization, and capital priorities.

Scheduling, programming, and revenue growth

• Build and manage the master facility calendar across two ice sheets and other programmable spaces, including Monsters use, Barons AAA, high school hockey, youth hockey, camps, clinics, and community rentals.
• Maximize utilization of prime and non-prime hours by improving booking strategy, rental rate discipline, and program mix, particularly in areas identified as under-optimized in diligence work.
• Develop new and expanded revenue streams through ice sales, public programming, camps and clinics, food and beverage opportunities, retail concepts, sponsorship activation, and special events.
• Partner with internal REG sales, partnership, marketing, community impact, and hockey development teams to activate youth hockey programming, naming rights, sponsorship inventory, and other commercial opportunities.

Staff leadership

• Hire, train, schedule, supervise, and develop the on-site facility team, including facility operations support and part-time staff for maintenance, ice cleaning, and front desk operations reflected in the operating plan.
• Establish clear service expectations, operating procedures, and accountability measures for all team members and contracted support personnel.
• Foster a collaborative culture centered on professionalism, responsiveness, safety, hospitality, and continuous improvement.

Maintenance and capital execution

• Coordinate preventative maintenance and daily upkeep for the arena, including ice quality, boards and glass, HVAC, parking lot conditions, common spaces, and back-of-house areas.
• Partner with REG Facility Operations and outside contractors to prioritize and execute startup repairs, cleaning, painting, and other immediate action items identified during diligence and transition planning.
• Support scoping and execution of capital projects and future enhancements to improve building condition, user experience, and long-term operating performance.

Stakeholder management

• Maintain productive working relationships with internal stakeholders across REG Franchise Properties, Monsters hockey operations, sponsorship, marketing, ticket sales, community impact, and facility operations.
• Serve as the primary relationship manager for external user groups including youth hockey, high school hockey, AAA programming, renters, and community organizations using the building.
• Help manage operational transition from any incumbent operator or third-party support arrangement to ensure continuity of bookings, contracts, and customer relationships.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in sports management, business, facility management, hospitality, or a related field preferred.
• 5 or more years of progressive leadership experience in sports facility operations, ice rink management, venue management, or a comparable multi-use recreational environment.
• Demonstrated experience managing budgets, operating plans, and financial performance.
• Strong understanding of scheduling, rentals, event operations, and customer service in a community-based sports venue.
• Experience leading frontline and part-time staff in an environment that requires nights, weekends, and seasonal flexibility.
• Strong communication, relationship-management, and problem-solving skills.
• Proficiency with scheduling, reporting, and standard business software tools.

Preferred Experience

• Experience with multi-sheet ice facilities or practice facilities serving professional or elite amateur teams.
• Familiarity with hockey user groups, youth sports programming, and ice-related revenue models.
• Experience in a start-up, turnaround, acquisition-transition, or newly integrated facility environment
• Exposure to sponsorship activation, community engagement programming, and food-and-beverage or retail operations in a venue setting.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Actual compensation will depend on your experience, education/credentials, skills, and how they fit our organizational needs. Rock Entertainment Group offers a robust perks package with healthcare, dental, vision, retirement, and more!