Events Manager

Powered by Passion. United by Purpose. Build for Impact. 

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. 

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. 

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. 

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.  

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. 

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team. 

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **

Job Description

As a valuable member of the Event Operations team, you will be responsible for the delivery of winning customer service and leadership. You will be instrumental in overseeing the smooth, efficient execution of various events taking place at Scotiabank Arena.

Responsibilities:

• Act as main contact for internal departments' planning & carrying out events on game days - Global Partnerships, Ticket Sales & Service, Community Relations, Marketing and Game Operations.
• Act as main liaison with operational departments to communicate game details and balance all game day requirements – F&B, Security, Fan Services, Ticket Operations, Venue Operations, Building Operations, and Merchandise.
• Assist Team Services with scheduling of game day ice & court usage as well as practice requirements.
• Facilitate event execution through detailed completion of Event Details & Event Estimates.
• Set up event floor & site plans using customized AutoCAD program (some training will be provided).
• Report through the Sr. Manager, Event Operations, ensuring all event staff are briefed and coached on league standard processes and expectations.
• Liaise with the Communications department to complete successful team press events; pre & post game press conferences, new player announcements, and all other pertinent press related matters.
• Organize and chair, as assigned, event production meetings with internal staff and event promoters to determine promoter, event and building requirements.
• Prepare, distribute and manage event cost estimates, expense summaries and event activation details to all departments, ensuring accurate communication on all event aspects.
• Identify, place orders for, and confirm internal & external work orders & rental supply orders are complete and signed off
• Generate event cost estimates for clients after consultation with promoters and MLSE departments, ensuring accuracy, thoroughness, and adherence to operational policies and procedures.
• Handle third party contractual agreements; ensure all Event License Agreements and obligations are adhered to.
• Prepare all expense documentation, including backup as required, for event settlements & assist in the charting & tracking of event cost trends.
• Maintain a detailed understanding of all union collective bargaining agreements in place.
• Provide assistance to other areas and venues as requested.

Qualifications

• 2-5 years of experience in event management with the ability to manage budgets and event settlements, capability of leading large and diverse groups of people, and providing outstanding client service
• Available to work evenings, weekends, and holidays as required
• Strong ability to work independently as well as provide direction to hourly & full-time staff
• Previous venue operations or professional league experience an asset.
• Shown ability to listen, understand and communicate effectively
• A self-starter with a mature, professional demeanor and presence
• The capacity to learn and grasp new concepts quickly
• Proven time management skills with the ability to prioritize simultaneously with adherence within a strict fast paced environment.
• Demonstrated ability to build and develop professional relationships
• Familiarity with Collective Bargaining Agreements is an asset
• A positive, winning approach, incorporating personal integrity, confidentiality, and professional discretion & decorum

Job Posting Compensation Range/Rate:

$60,000 - $70,000