WHO WE ARE
Awarded Major League Soccer’s 16th franchise in 2008, the Philadelphia Union officially took the pitch in 2010 and have been raising expectations ever since. Owned and operated by Union Sports & Entertainment, the Philadelphia Union call Subaru Park home—an 18,500-seat, world-class, soccer-specific stadium set along the Delaware River beneath the Commodore Barry Bridge, just 15 miles from downtown Philadelphia.
On the field, the Union have established themselves as one of Major League Soccer’s most consistent and competitive clubs. The team reached the Lamar Hunt U.S. Open Cup Final three times (2014, 2015, and 2018), made multiple MLS Cup Playoff appearances, and captured the Supporters’ Shield in 2020 and again in 2025, recognizing the club’s excellence and consistency across the regular season. The Union also hosted the Eastern Conference Final in 2021, were crowned Eastern Conference Champions in 2022, and advanced to the MLS Cup Final that same year in one of the most thrilling matches in league history. The club has continued to represent Philadelphia on the international stage through participation in the Scotiabank CONCACAF Champions League.
Off the field, the Philadelphia Union are defined by a culture that is Young, Fearless, and Challenger-driven. We are unafraid to think differently, push boundaries, and pursue excellence in everything we do. We believe success is built through accountability, collaboration, innovation, and a relentless drive to raise the bar.
Our deep connection to Philadelphia is woven into who we are. From the Club’s crest and colors to the thirteen stars and rallying cry, the Union proudly reflect the city’s revolutionary spirit and its legacy as the birthplace of American independence. If you’re ready to challenge the ordinary and help shape the future of soccer in Philadelphia, we invite you to join us.
ABOUT THE ROLE
The Detail Supervisor is a hands-on, working supervisor responsible for performing and overseeing detailed cleaning across the Philadelphia Union campus. This role helps ensure that the stadium and related facilities are clean, safe, presentable, and ready to welcome fans, players, employees, and guests during daily operations, Philadelphia Union matches, special events, and private functions.
The Detail Supervisor provides direct shift-level supervision to assigned part-time, temporary, and event-day housekeeping employees. Using independent judgment within established departmental policies, this position assigns and directs work, adjusts staffing and assignments based on operational needs, trains employees, and inspects completed work. The Detail Supervisor works alongside the housekeeping team and regularly performs custodial duties. However, the position remains responsible for the direction, productivity, conduct, safety, and performance of employees assigned to the shift.
RESPONSIBILITIES
- Perform and oversee detailed cleaning throughout Subaru Park and other assigned facilities.
- Direct and supervise assigned housekeeping employees, including part-time, temporary, and event-day staff, during daily operations, event preparation, event-time coverage, post-event cleanup, and special cleaning projects.
- Assign housekeeping employees to work areas and establish cleaning priorities based on event schedules, facility conditions, staffing levels, and operational requirements.
- Responsibly direct employees and adjust assignments, staffing coverage, break schedules, and work priorities as circumstances change throughout the shift.
- Exercise independent judgment when responding to immediate housekeeping, staffing, safety, and facility-readiness concerns within the scope of the position's authority.
- Monitor employee attendance, punctuality, productivity, conduct, safety practices, and compliance with departmental policies and procedures.
- Train and coach housekeeping employees regarding cleaning techniques, department procedures, equipment operation, chemical handling, workplace safety, productivity, and service expectations.
- Inspect completed work, identify incomplete or substandard performance, and direct employees to take immediate corrective action.
- Document employee performance, attendance, conduct, policy violations, safety concerns, and corrective coaching accurately and promptly.
- Initiate or effectively recommend employee recognition, additional training, schedule or assignment changes, corrective action, discipline, suspension, or discharge based on documented performance, conduct, and operational needs.
- Participate in interviewing and evaluating housekeeping candidates and provide effective recommendations regarding hiring and placement decisions.
- Communicate and enforce departmental policies, applicable collective bargaining agreement provisions, safety requirements, and management directives consistently and professionally.
- Coordinate and oversee the work of event-day employees, temporary labor, and third-party custodial personnel during assigned shifts.
- Provide shift updates to the Housekeeping Superintendent, including staffing levels, completed assignments, outstanding work, performance concerns, incidents, supply needs, and facility conditions.
- Serve as the primary housekeeping point of contact during assigned shifts.
- Address employee performance and conduct concerns within the position's authority; document the circumstances, provide appropriate coaching or direction, initiate or effectively recommend corrective action, and escalate significant matters to management.
- Reinforce cleanliness, sanitation, presentation, and guest-service standards.
- Assist with event-day setup, in-event cleaning, spill response, and post-event cleanup.
- Respond promptly to housekeeping requests from Operations, Security, Event Services, and other departments.
- Monitor supplies and communicate replenishment needs to management.
- Properly use and care for commercial cleaning equipment, including floor scrubbers, vacuums, extractors, pressure washers, and related equipment.
- Identify and report damaged equipment, maintenance concerns, safety hazards, spills, or facility damage.
- Follow all chemical-labeling, Safety Data Sheet, personal protective equipment, and workplace safety requirements.
- Maintain housekeeping closets, storage areas, and equipment in a clean and organized condition.
- Participate in deep-cleaning projects and other stadium operations assignments as needed.
- Complete cleaning checklists, inspection reports, and other required documentation.
- Provide professional and courteous service to employees, guests, vendors, and event personnel.
- Perform other related duties as assigned.
QUALIFICATIONS
- High school diploma or equivalent preferred.
- At least two years of commercial housekeeping, custodial, or facility-cleaning experience.
- Previous experience as a lead worker, shift leader, or working supervisor preferred.
- Experience working in a stadium, arena, entertainment venue, hospitality environment, or other large public facility is a plus.
- Demonstrated ability to supervise employees, assign and responsibly direct work, evaluate performance, and hold employees accountable for established standards.
- Ability to exercise sound and independent judgment when making shift-level staffing, work-assignment, performance, and operational decisions.
- Working knowledge of commercial cleaning procedures, chemicals, equipment, and sanitation standards.
- Ability to safely operate commercial cleaning equipment and properly handle cleaning chemicals.
- Ability to provide clear instructions, train employees, and respectfully redirect work when standards are not met.
- Strong attention to detail, organization, and time-management skills.
- Ability to prioritize assignments and respond effectively to changing operational needs.
- Strong communication and teamwork skills.
- Ability to work independently with limited supervision.
- Reliable attendance and punctuality.
- Ability to work nights, weekends, holidays, and variable schedules based on event and operational needs.
Preferred Qualifications
- Bilingual English/Spanish communication skills.
- Experience working with union employees, temporary labor, or outsourced custodial providers.
- Familiarity with recycling and waste-diversion programs.
PHYSICAL REQUIREMENTS
- Ability to stand and walk for extended periods.
- Ability to frequently bend, stoop, kneel, crouch, reach, push, pull, and perform repetitive movements.
- Ability to regularly lift and carry up to 25 pounds and occasionally lift, carry, or move up to 50 pounds, with or without reasonable accommodation.
- Ability to push and maneuver housekeeping carts and commercial cleaning equipment.
- Ability to climb stairs and work throughout multiple levels of the stadium.
- Ability to work indoors and outdoors in varying weather and temperature conditions.
- Ability to work around cleaning chemicals, dust, noise, crowds, and active event operations.
WORK SCHEDULE
This position requires a flexible schedule based on stadium and event needs. The Detail Supervisor must be available to work days, evenings, weekends, holidays, and extended hours, including pre-event and post-event shifts. Overtime may be required and will be paid in accordance with applicable law.
WHY THE UNION?
At Union Sports & Entertainment, development is in our DNA. From our world-class academy to our front office, we believe in identifying talent early, investing in it fully, and creating real pathways for growth. If you’re driven, coachable, and willing to put in the work, the Union will match your ambition.
You’ll join a competitive, high-energy environment where:
- People get better every day as leaders and teammates
- Winning matters, but how we win matters just as much
- Coaching, feedback, and accountability are part of the culture, not buzzwords
- Soccer passion is real and matchdays mean something here
We celebrate effort, creativity, and results. We challenge each other. We have fun. And we take pride in developing future leaders who go on to make an impact across the sports industry.
We are committed to supporting the health, well-being, and professional success of our employees. Our comprehensive Total Rewards package includes paid time off, multiple medical plan options, dental and vision coverage, flexible spending and health savings accounts, a 401(k) plan with Company match, Company-paid life and disability insurance, paid medical and baby-bonding leave, mental health resources, wellness reimbursements, and employee discounts. Actual compensation will be determined based on factors such as the candidate’s qualifications, skills, relevant experience, internal equity, and prevailing business and market conditions.
Our Commitment to Inclusion
Union Sports & Entertainment is committed to fostering a welcoming and inclusive workplace where every employee and candidate is treated with dignity and respect. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other status protected by applicable law. Not sure you meet every requirement? Championship teams are built on diverse strengths. If you’re passionate about sports and excited about this role, we want to hear from you!